Ascot U.S., a leading insurance provider, has implemented Guidewire ClaimCenter on the Guidewire Cloud Platform to modernize its claims operations, simplify IT processes, and enhance service delivery to brokers and policyholders. With Cognizant leading the implementation, this transformation aligns with Ascot’s strategy to leverage advanced technology for operational efficiency and market adaptability.
Ascot U.S. selected Guidewire ClaimCenter for its alignment with the company’s cloud-focused business strategy, enabling timely updates and scalability. “We selected Guidewire because its cloud roadmap is aligned with our business strategy, enabling us to get the timely updates that we need to progress forward,” said Ascot U.S. Chief Claims Officer Marina Barg. The implementation, led by Cognizant, was completed on time and under budget, marking one of Ascot’s largest technology transformation projects. ClaimCenter’s structured workflow and accessible data have improved claim intake speed and user experience, delivering faster, more accurate service.
The platform has received positive feedback from Ascot’s claims staff for its clear visibility into claims handling. “We’ve received positive feedback from our claims staff — ClaimCenter stands out from past systems by giving us clear visibility into claims handling from multiple perspectives. Its structured workflow and accessible data have significantly boosted our productivity, speeding up claim intake and enhancing the user experience. As a result, we’re able to deliver faster, more accurate service to our customers and broker partners,” Barg noted. This efficiency strengthens Ascot’s ability to serve its specialty lines of business and broker network effectively.
Ascot U.S. has also adopted Guidewire Canvas and Guidewire Explore to enhance catastrophe management and provide near-real-time data insights from ClaimCenter. “We’re excited about leveraging all of the features available on Guidewire Cloud Platform, especially when it comes to Guidewire Analytics, for our specialty lines of business now and in the future that will help us constantly be more efficient and smarter at what we do,” Barg added. The company plans to integrate with Guidewire Marketplace’s third-party insurtechs to further optimize operations. Additionally, Ascot implemented SmartCOMM from Smart Communications for efficient customer communications management.
Cognizant’s expertise as a Guidewire PartnerConnect Global Premier partner ensured a seamless implementation. “As a Global Premier member, we are proud to partner with Guidewire to support Ascot U.S. on their cloud transformation journey,” said Nageswar Cherukupalli, Senior Vice President at Cognizant. Guidewire’s Michael Mahoney emphasized, “We congratulate Ascot U.S. on successfully implementing ClaimCenter on Guidewire Cloud Platform. We are pleased that Ascot U.S. entrusted Guidewire and Cognizant to transform its claims operations and advance its mission of offering clients the utmost financial security while delivering bespoke products and world-class service - pre- and post-claims.”
Ascot U.S.’s adoption of Guidewire ClaimCenter and related tools marks a significant step in modernizing its claims operations. With enhanced productivity, data-driven insights, and strategic integrations, Ascot is well-positioned to deliver superior service and adapt to evolving market demands, reinforcing its commitment to financial security and client satisfaction.
Ascot Insurance is a leading specialty risk-assumption organization, providing a wide range of insurance products and services to businesses and individuals around the world. Ascot’s insurance products are issued by insurance company affiliates within the Ascot Group, each of which is rated A (Excellent) by AM Best Company.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. More than 570 insurers in 42 countries, from new ventures to the largest and most complex in the world, rely on Guidewire products. With core systems leveraging data and analytics, digital, and artificial intelligence, Guidewire defines cloud platform excellence for P&C insurers.
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