Sangoma Technologies Corporation has expanded its use of Amazon Web Services (AWS) to power its cloud-native Unified Communications as a Service (UCaaS) and Contact Center solutions. This strategic move enables businesses to consolidate communications under a single, reliable provider, leveraging AWS’s robust infrastructure for scalability, security, and performance.
Sangoma utilizes AWS for scalable UCaaS and Contact Center solutions.
Leverages Amazon EKS, EC2, RDS, S3, and more for high availability.
Serves industries like healthcare and hospitality with 99.99% uptime.
Ensures HIPAA-compliant security for sensitive data protection.
Simplifies operations with clear calls and disaster-ready infrastructure.
Enables global scalability and seamless integration for businesses.
Sangoma’s UCaaS platform, Business Voice, and its advanced Contact Center solutions are now powered by a comprehensive suite of AWS services, including Amazon EKS, EC2, RDS, ElastiCache, ECR, S3, Route 53, and AWS Secrets Manager. This cloud-native infrastructure ensures high availability, enterprise-grade security, and seamless scalability, allowing businesses to streamline communications and focus on core operations.
Charles Salameh, CEO of Sangoma, stated, “Our customers want simplicity and performance without compromise. With our services powered by AWS, businesses are able to consolidate their communications needs with one trusted provider - on highly reliable cloud infrastructure.”
Sangoma’s AWS-powered solutions are delivering tangible benefits to organizations in diverse sectors. A large home healthcare provider relies on the platform to connect distributed teams, achieving 99.99% uptime and maintaining HIPAA-compliant data security for improved patient care. Similarly, a national breakfast restaurant chain with hundreds of locations uses Sangoma’s UCaaS and Contact Center solutions to ensure clear calls, quick setup, and reliable communication during peak hours, enhancing guest services and operational efficiency.
The collaboration with AWS positions Sangoma as a leader in modernizing business communications. Steve Teitelbaum, Head of Telco for North America at AWS, commented, “Sangoma's implementation of AWS helps organizations modernize communications, reduce costs, and run operations with confidence. We’re proud to support Sangoma’s mission to bring flexible, scalable communications to companies across industries so they can focus more on core business operations.”
Sangoma’s AWS-powered platform offers:
Global Scalability: Amazon EKS and EC2 ensure elastic compute and container orchestration for growing businesses.
Enterprise-Grade Security: AWS Secrets Manager and HIPAA-compliant practices protect sensitive data.
High Performance: Amazon RDS, S3, and ElastiCache deliver secure storage and optimized performance.
Disaster Readiness: Route 53 provides global failover for uninterrupted service.
These features enable businesses to integrate communications seamlessly, reduce costs, and maintain reliability, even in high-demand environments.
Sangoma’s expanded use of AWS reinforces its commitment to delivering cutting-edge UCaaS and Contact Center solutions. By combining AWS’s robust cloud infrastructure with its industry-leading communications expertise, Sangoma empowers businesses worldwide to achieve seamless, secure, and scalable communication.
Sangoma (TSX: STC; Nasdaq: SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house; available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma's integrated approach provides managed services for connectivity, network, and security. A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers. Sangoma has been recognized for ten years running in the Gartner UCaaS Magic Quadrant. As the primary developer and sponsor of the open-source Asterisk and FreePBX projects, Sangoma is determined to drive innovation in communication technology.
Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 108 Availability Zones within 34 geographic regions, with announced plans for 18 more Availability Zones and six more AWS Regions in Mexico, New Zealand, the Kingdom of Saudi Arabia, Taiwan, Thailand, and the AWS European Sovereign Cloud. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs.
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