Onix, a 16-time Google Cloud Partner of the Year and leader in data, cloud, and AI solutions, announced the acquisition of the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) provider, on July 28, 2025. This strategic move enhances Onix’s position as a premier partner for Google Cloud’s Customer Engagement AI Suite (CES), Agentspace, and Agentic AI, establishing it as the preferred implementation partner for UJET’s CCaaS platform.
Onix acquires UJET’s professional services unit on July 28, 2025.
Strengthens expertise in Google Cloud’s CES and UJET’s CCaaS deployments.
Integrates UJET’s CCaaS with Onix’s Agentic AI and Agentspace across 10+ industries.
Named 2025 Google Cloud Partner of the Year in Data & Analytics and Telecommunications.
Drives higher ROI and lower TCO for enterprise contact centers.
More details at www.onixnet.com and www.ujet.cx.
UJET’s platform, built natively on Google Cloud and integrated with Google’s CES, leverages generative AI to transform customer experiences. The acquisition of UJET’s professional services team equips Onix with specialized expertise to deploy CES solutions globally, enabling scalable, AI-driven contact center modernization. “Customer engagement is central to our vision, and this acquisition represents a strategic move toward greater scale, deeper specialization, and tighter alignment with Google Cloud,” said Sanjay Singh, CEO of Onix. “With the addition of UJET’s exceptional services team, we’re reinforcing our commitment to customer engagement suite & contact center excellence.”
The integration combines UJET’s CCaaS capabilities with Onix’s proprietary Agentic AI solutions and Agentspace platform, serving industries like retail, finance, healthcare, and telecommunications. This enables enterprises to deploy intelligent applications that improve customer experience, reduce transaction costs, and accelerate AI enablement. “To meet the growing demand for our platform and stay focused on our software innovation roadmap, we’re partnering with Onix to scale our professional services operations,” said Vasili Triant, CEO of UJET. The partnership supports clients like Key Bank, with Dean Kontul, Division CIO Intelligent Automation, noting, “UJET has played a key role in advancing our vision for AI-powered customer engagement. We’re excited to partner with Onix on the execution of that vision for a truly modernized customer experience.”
Named 2025 Google Cloud Partner of the Year in Data & Analytics and Telecommunications, Onix has a proven track record in deploying virtual agents, agent assist, and conversational AI. By leveraging Google Cloud’s Gemini models alongside its own platforms, Onix drives transformative outcomes for high-volume contact centers. The acquisition aligns with Onix’s M&A strategy, as Will Fleder, Partner at Tailwind Capital, stated: “This acquisition further expands Onix’s capabilities with Google CES, enhancing our credentials in CCaaS and CCAI deployments.” Onix’s prior acquisition of Datametica in 2023 bolstered its data modernization capabilities, and this move further embeds Onix within its customers’ ecosystems.
The acquisition comes amid growing demand for AI-powered contact centers, with Google’s CES offering tools like Dialogflow CX, Agent Assist, and Conversational Insights to streamline omnichannel interactions. UJET’s integration with Google Cloud, including its 2023 Technology Partner of the Year Award, underscores its role in advancing AI-driven CX. Onix’s expertise, combined with UJET’s services team, positions it to address challenges like data fragmentation and compliance, delivering 5-15% higher resolution rates and 10-20% lower contact costs. With a global team and partnerships with system integrators like Accenture and Deloitte, Onix is set to redefine customer engagement for enterprises worldwide.
Onix is a pioneer in cloud, data, and AI-driven solutions, delivering cutting-edge, enterprise-grade innovations for over two decades. As a Premier-level partner within Google's Partner Advantage program and a 16-time Google Cloud Partner of the Year, Onix empowers organizations to unlock the full potential of their data through patented technologies, AI-driven automation, and deep cloud expertise.
With the launch of Wingspan, the industry's first multi-capability agentic AI platform, Onix is redefining data-to-AI transformation. Wingspan's context-aware AI agents automate workflows, accelerate AI adoption, and enhance decision intelligence—all with unmatched speed and precision.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.