Infobip, a global cloud communications platform, has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the third consecutive year, announced on July 24, 2025. Positioned furthest for Completeness of Vision, Infobip solidifies its status as a CPaaS powerhouse, driving innovation in customer engagement for global enterprises.
The 2025 Gartner Magic Quadrant evaluated 11 CPaaS providers based on Completeness of Vision and Ability to Execute. Infobip’s top placement in vision highlights its innovative full-stack omnichannel platform, which includes voice, SMS, email, and Rich Communication Services (RCS). Serving clients like Microsoft, Uber, and the MoneyGram Haas F1 Team, Infobip delivers advanced conversational capabilities and AI-enhanced experiences.
“We’re not just participating in the evolution of communications; we are defining it in co-creation with our customers and partners,” said Silvio Kutić, CEO at Infobip. “We will continue setting the pace in transforming how global enterprises connect, engage, and grow.”
Infobip’s AI Hub integrates agentic AI, generative AI, and advanced analytics to drive scalable, personalized customer engagement. The platform’s focus on emerging technologies, such as RCS Business Messaging and Network API ecosystems, reinforces its leadership. Strategic partnerships with Deutsche Telekom AG, NVIDIA, and Telefónica further enhance its AI and communication infrastructure capabilities.
Gartner’s Magic Quadrant reports provide rigorous, fact-based analysis of high-growth markets. Infobip’s consistent leadership reflects its ability to meet diverse business needs through a robust network of over 9,700 connections, reaching more than seven billion devices globally. Its CPaaS X platform simplifies integration and enhances scalability, making it a preferred choice for enterprises seeking seamless omnichannel solutions.
Infobip’s third consecutive recognition as a Leader underscores its role in shaping the future of CPaaS, empowering businesses to deliver innovative, trusted, and efficient customer interactions worldwide.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey.
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