Calix, Inc. today announced an expansion of Calix Agent Workforce Cloud on the AI-native Calix One platform, adding secure agentic workflows that help service providers operationalize AI across marketing, support, and operations. Building on the initial workflows introduced in May, the new agentic capabilities help teams collaborate seamlessly across functional boundaries — with humans in the loop — to create targeted campaigns and upsell offers, accelerate troubleshooting and issue resolution, and detect and remediate network disruptions.
The latest expansion to Agent Workforce Cloud introduces powerful capabilities for service providers. Agentic workflows for campaign creation and upsell recommendations help marketing and support teams identify ready-to-buy subscribers, build targeted campaigns, and deliver personalized offers that drive subscriber growth.
Agentic workflows for troubleshooting and resolution allow support teams to combine subscriber and network intelligence to guide troubleshooting and accelerate issue resolution during service disruptions. Agentic workflows for network detection and remediation enable operations teams to identify emerging issues sooner and accelerate remediation by unifying subscriber context and network health.
"What makes Agent Workforce Cloud different is that it fits into the way our teams already work. Instead of asking employees to learn entirely new processes, AI is embedded into the workflows they use every day, helping teams move faster, make better decisions, and see value sooner. Our teams can spend less time on manual tasks and more time focused on what matters most: delivering secure, differentiated experiences to the communities we serve. With Calix One, AI is no longer a new tool we are experimenting with. We are actively working to make this an integral part of how we serve our subscribers and grow our business," said Brooks Goodall, COO and assistant general manager at RTC Networks.
Agentic workflows that enable subscriber self-service — coming soon — will help service providers extend intelligent, on-demand assistance directly to subscribers via the CommandIQ mobile app. Subscribers will be able to identify issues, review recommended actions, approve changes, and resolve problems in real time through a guided experience.
As service providers move from AI pilots to operationalized AI, Agent Workforce Cloud helps them embed secure agentic workflows across marketing, service, and operations to deliver measurable business outcomes at predictable cost.
"Anyone can build an agent, but achieving a sustainable ROI is a different story. At Calix, we have invested three years evolving our platform to be AI-native, deeply rooted in an understanding of our customers' operations and identifying the workflows that enable them to deliver measurable business outcomes and sustainable ROI. Calix Agent Workforce Cloud turns that knowledge into trusted and secure agentic workflows that service providers can deploy at predictable cost, without the uncertainty of token-based pricing. These latest workflows are just the beginning. Now, we will deliver new capabilities faster and faster, helping our customers continuously transform their operations and compete to win in the AI era," said Michael Weening, president and chief executive officer at Calix.
About Calix
Calix, Inc.is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences—so they can compete and win in the markets and communities they serve.
Through the AI-native Calix One platform, service providers can securely and privately activate agentic-AI alongside their human teams to acquire new subscribers, grow existing subscriber revenue, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes leverage the Calix One platform, which has evolved over 15 years at an investment of more than $2 billion.
