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Yotpo, a leading eCommerce marketing platform, has renewed its partnership with Quack AI following a highly successful implementation of its proactive agentic AI platform for customer support. The deployment has enabled Yotpo to automate 70% of its support tickets and increase its knowledge base coverage by over 50%, demonstrating a significant leap in operational efficiency and scalability while maintaining the high accuracy standards critical for customer loyalty.
Quick Intel
Yotpo renewed its contract with Quack AI after a successful implementation.
The platform automated 70% of Yotpo's customer support tickets.
Knowledge base coverage increased by over 50%, reducing human intervention.
Quack integrated with Yotpo's Salesforce and Documents360 systems.
The AI was trained on real product scenarios to act as an expert Yotpo agent.
The solution allows human agents to focus on more complex, high-value issues.
Yotpo sought an AI solution that could match the accuracy of its human agents and operate without hallucinations. By integrating Quack's CRM-agnostic platform with its existing Salesforce Service Cloud, Yotpo was able to deploy AI agents that learned from real customer interactions and product data. This training process ensured the AI could handle routine, repetitive queries with a high degree of precision, effectively building an "infinite team of experienced Yotpo agents" that upholds the company's quality standards.
The Quack platform has transformed Yotpo's support operations from a reactive, multi-tier system into a proactive, efficient engine. The AI agents now handle auto-responses and co-pilot functions, addressing customer issues before they escalate. This shift has not only improved customer satisfaction by delivering instant, accurate support but has also significantly enhanced the agent experience by freeing human experts from repetitive tasks to focus on complex, high-value interactions that require nuanced problem-solving.
The renewal underscores the strategic value Yotpo places on AI-driven customer experience. "Yotpo works with thousands of brands, and customer loyalty—both to us and to the brands we serve—is everything. That means our customer experience has to be exactly right," said Gil Fiarberger, SVP Client Services at Yotpo. "When we asked Quack a question and it provided an answer as accurate as one of our own human agents, we were convinced... it learned how to support our customers, not just anyone's." Quack's CEO also highlighted the partnership as a shared vision for scalable, proactive CX.
The successful implementation and subsequent renewal with Quack AI highlight a clear path forward for SaaS companies aiming to scale their customer support operations. By leveraging a proactive, agentic AI platform that integrates seamlessly into existing workflows and can be trained to expert-level accuracy, businesses can dramatically improve efficiency, enhance customer satisfaction, and reallocate human talent to where it delivers the most strategic impact.
About Quack AI
Quack is the only proactive agentic AI platform purpose-built for SaaS companies, transforming customer support from a reactive cost center into a growth engine. Quack enables CX teams to train, deploy, and manage unlimited AI agents that deliver instant, contextual, human-grade support across every channel, tailored to the pace and complexity of software companies. Quack unifies multi-channel interactions, knowledge management, QA, and Voice of Customer insights to provide every AI superpower support teams need within one CRM-agnostic operating system. Founded by Nadav Kemper and Aviram Roisman, Quack maintains a global presence in Tel Aviv, San Francisco, and New York.
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