TeamViewer has officially introduced AI-driven scripting for its intelligent agent, Tia, at the Gartner Digital Workplace Summit 2026 in London. This advancement allows Tia to analyze an organization's specific support history and transform resolved technical issues into ready-to-run automations. By building on over one million AI session summaries generated since its inception, this update represents a significant step in TeamViewer’s roadmap toward Autonomous Endpoint Management (AEM).
New Capability: Tia now converts resolved IT support sessions into automated, executable scripts.
Contextual Learning: The AI draws from an organization's actual support history rather than relying on generalized knowledge.
AEM Milestone: This release marks a primary advancement in TeamViewer’s Autonomous Endpoint Management strategy.
Unified Platform: The features are integrated into TeamViewer ONE, the company's unified digital workplace platform.
Efficiency Focus: The solution aims to prevent recurring issues by standardizing proven fixes across device groups.
Gartner Summit: The innovation was unveiled during the 2026 Gartner Digital Workplace Summit in London.
The new capabilities within Tia address a common inefficiency in IT operations: the failure to capture and replicate successful fixes. Tia streamlines this process through a two-step approach. First, it utilizes AI insights from real-world support sessions to provide troubleshooting recommendations grounded in the organization's unique context. Second, it allows IT teams to generate a script based on those documented remediation steps.
Once a script is generated, IT professionals can review and refine the code before deploying it across specific devices or entire device groups. This ensures that every resolved incident contributes to a library of assets, making future disruptions easier to prevent and manage through verified, data-driven automation.
By combining endpoint telemetry with AI-driven knowledge capture, TeamViewer is positioning Tia as a connective layer between remote support, Digital Employee Experience (DEX) tools, and Remote Monitoring and Management (RMM) solutions. This integrated approach allows for the identification of recurring patterns across the IT environment, transforming reactive support into a proactive, scalable operation.
"IT teams are under pressure to do more with the resources they have, and too much of their time is still spent resolving the same issues over and over," said Mei Dent, Chief Product & Technology Officer, TeamViewer. "Tia's new capabilities mean that every resolved incident becomes an asset: one that can be tested, deployed, and used to protect other devices from the same disruption. That is what consistent, scalable IT operations en route to AEM looks like in practice."
The unveiling at the Gartner Digital Workplace Summit underscores TeamViewer's commitment to the autonomous workplace. By focusing on the "DEX Knowledge Layer," the company demonstrates how organizations can move beyond isolated troubleshooting toward a model where AI-driven automations are grounded in verified history, ultimately increasing productivity and reducing downtime across the enterprise.
About TeamViewer
TeamViewer provides a Digital Workplace platform that connects people with technology – enabling, improving and automating digital processes to make work work better. In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces - from small to medium sized businesses to the world's largest enterprises - empowering both desk-based employees and frontline workers. Organizations use TeamViewer's solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance - leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis and the rise of new technologies, TeamViewer's solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.
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