ReferralMD, a leading provider of healthcare referral management solutions, has released SmartFax AI, a next-generation solution leveraging Artificial Intelligence and Intelligent Document Processing (IDP) to fully automate inbound fax processing. Announced on October 1, 2025, SmartFax AI streamlines manual, error-prone tasks, enabling healthcare staff to focus on patient care by scanning, organizing, and integrating faxes directly into Electronic Health Records (EHRs).
Healthcare relies heavily on faxes, yet manual processing is time-consuming and error-prone. SmartFax AI automates the entire workflow, from scanning to EHR integration, significantly reducing administrative overhead. "Healthcare organizations still rely heavily on faxes for exchanging patient documents, but the tasks involved in fax processing are very manual, time-consuming, and error-prone," said Rick Hammer, Chief Product Officer at ReferralMD. "Our new SmartFax AI solution transforms the inbound fax process by fully automating all the steps and sending faxed documents to the EHR so the healthcare team can review them faster with less administrative burden."
SmartFax AI tackles inefficiencies noted in healthcare workflows, where manual fax handling delays patient scheduling and increases costs. By reducing errors and accelerating referral processing, it enhances operational efficiency and patient care delivery, aligning with ReferralMD’s mission to streamline healthcare administration.
ReferralMD’s SmartFax AI sets a new standard for fax management, empowering healthcare organizations with intelligent automation for faster, more reliable outcomes.
ReferralMD delivers innovative technology solutions to automate referrals, document management, and communications with patients and referral partners using agentic AI. Serving healthcare practices, hospitals, health systems, and networks, ReferralMD helps organizations reduce administrative burden, increase revenue, drive operational efficiencies, improve customer service with patients and referral partners, and mitigate risk. Visit www.referralmd.ai.
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