MidWest Eye Center, an affiliate of EyeSouth Partners, has partnered with Switchboard, MD to implement an AI-powered prescription voicemail automation system, announced on July 17, 2025, in Atlanta. This collaboration addresses longstanding challenges in managing high-volume patient voicemail requests, streamlining clinical communications and reducing administrative burdens. By leveraging Switchboard, MD’s physician-built AI platform, MWEC aims to enhance patient satisfaction and deliver timely, high-quality eye care across its Greater Cincinnati network.
MWEC partners with Switchboard, MD for AI-driven voicemail automation.
Resolves prescription refill voicemail bottlenecks for faster patient response.
Features HIPAA-compliant AI with transcription and urgency classification.
Includes sentiment analysis to identify at-risk patients and repeat callers.
Part of EyeSouth Partners’ push for scalable AI across its network.
Reduces staff burden, improving focus on patient-centered care.
Specialty practices like MWEC often struggle with managing high volumes of prescription refill voicemails, leading to delays, repeat calls, and increased staff workload. The partnership with Switchboard, MD, announced on July 17, 2025, introduces a physician-built AI platform to address these issues. By automating voicemail processing, MWEC ensures same-day resolution of patient requests, enhancing efficiency and patient satisfaction across its 19 clinical locations and two ambulatory surgery centers in Ohio and Kentucky.
Switchboard, MD’s platform offers a suite of advanced features to transform MWEC’s voicemail management. The system provides full-length voicemail transcription and summarization, medical record matching for streamlined routing, and HIPAA-compliant AI that classifies messages by urgency and clinical context. Additionally, sentiment analysis and repeat-caller detection help flag at-risk patients, ensuring critical needs are prioritized. These capabilities convert voicemails into structured, actionable tasks, minimizing delays and improving transparency in patient communications.
By automating manual message review and routing, MWEC’s staff can focus on delivering high-quality eye care rather than administrative tasks. “With limited staff and high patient demand, staying on top of voicemails became nearly impossible. Effective voicemail management is essential to make sure patients feel heard and cared for, without overburdening our team,” stated Kimberly Monroe, Director of Clinical Process at EyeSouth Partners, in a related case study. This implementation aligns with MWEC’s commitment to patient-centered care, reducing administrative overhead while improving response times.
The rollout is part of EyeSouth Partners’ broader initiative to integrate scalable, practical AI solutions across its network of 290 doctors and 160 locations. Following a successful pilot at Georgia Eye Partners, which achieved a 52% boost in patient sentiment, EyeSouth is expanding Switchboard, MD’s capabilities to affiliates like MWEC. This strategy enhances communication infrastructure without increasing staffing demands, reinforcing EyeSouth’s focus on timely, patient-first care through intelligent automation.
The partnership between MidWest Eye Center and Switchboard, MD marks a significant step in modernizing clinical communications. By deploying AI-powered voicemail automation, MWEC addresses prescription request bottlenecks, reduces staff burden, and enhances patient satisfaction. As part of EyeSouth Partners’ network-wide AI adoption, this initiative sets a new standard for efficient, patient-centered eye care, ensuring timely responses and high-quality service across the Greater Cincinnati region.
Switchboard, MD is a physician-led artificial intelligence and data science company with a mission to prioritize the human connection in medicine. Its platform improves patient engagement and outcomes while reducing inefficiency and burnout. By designing and deploying clinically relevant products, Switchboard, MD helps providers and operators collaborate more effectively to deliver high-quality experiences for both patients and staff.
MidWest Eye Center is a leading provider of laser vision correction and comprehensive eye care services in the Greater Cincinnati area. With more than 60,000 procedures performed, its team of 20+ experienced doctors delivers personalized, high-quality care using the most advanced laser technologies available. MidWest Eye Center is recognized among the region's top physicians for its commitment to surgical excellence, innovation, and patient education.
Headquartered in Atlanta, Georgia, EyeSouth is an eye care management services organization committed to partnering with leading physicians to build a premier network of eye care services throughout the United States. EyeSouth's affiliate network consists of 290 doctors providing medical and surgical eye care services at 160 locations throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Alabama, Illinois, and North Carolina.
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