Fiserv, Inc. and OpenText have unveiled Content Next, an AI-powered content management and workflow solution designed for financial institutions, as highlighted in the finance card above showing OpenText’s stock price at $36.961 per share. Built on OpenText’s multi-tenant SaaS platform, this collaboration enhances operational efficiency and customer experience for banks and credit unions through intelligent automation and seamless integrations.
Content Next moves beyond traditional document repositories, offering intelligent, automated workflows tailored for financial services. Leveraging OpenText’s SaaS platform, Core Content Management, it empowers banks and credit unions with self-service tools for role assignment and access control, reducing IT dependency and administrative bottlenecks. “Content Next is not just a repository — it’s a catalyst for intelligent work,” said Sandy Ono, EVP & Chief Marketing Officer at OpenText. “With embedded AI tools, self-service administration, and customizable role and process-based workspaces, financial institutions can experience faster access to insights and deliver better customer service. From content in context to AI in context, employees can achieve more.” The solution’s AI-driven search and summarization capabilities streamline critical processes like loan processing, deposit management, and compliance reviews, cutting manual processing time by up to 60% and operational costs by 25-40%, per industry research.
As part of Fiserv’s enterprise content management suite, Content Next ensures a single source of truth with robust governance and scalability. Its native integration with Microsoft 365 and Google Workspace enhances user continuity, while stringent permission and privacy protocols safeguard sensitive financial data. “Content Next redefines operational efficiency for banks and credit unions,” said Whitney Russell, President of Digital and Financial Solutions at Fiserv. “We look forward to working with OpenText to turn enterprise content management powered by AI into real-world impact for our clients.” This partnership aligns with the KPMG 2025 Banking Survey, which ranks automation among the top five investment priorities for financial institutions, emphasizing the demand for agile, user-centric solutions.
OpenText and Fiserv’s shared vision focuses on secure, AI-powered information management to meet the evolving needs of financial institutions. With fewer than half of IT leaders reporting alignment between IT goals and AI strategy, per OpenText and Ponemon Institute research, Content Next addresses this gap by combining content expertise, governance, and financial services knowledge. The solution supports innovation while ensuring compliance, crucial as AI and quantum computing increase data complexity. The partnership will expand to tackle future challenges, with Content Next set to be showcased at the Fiserv Forum Client Conference on September 29-30, 2025.
Content Next positions Fiserv and OpenText as leaders in transforming financial services through AI-driven efficiency, compliance, and enhanced customer engagement, setting a new standard for digital transformation in banking.
OpenText™ is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way – through Information Management. For more information about OpenText (NASDAQ/TSX: OTEX), please visit us at www.opentext.com.
Fiserv, Inc. (NYSE: FI) aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover® cloud-based point-of-sale and business management platform. Fiserv is a member of the S&P 500® Index and has been recognized as one of Fortune® magazine’s World’s Most Admired Companies™ for 9 of the last 10 years. Visit fiserv.com for more information.
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