EasyVista, a global leader in IT service management (ITSM) solutions, has launched Platform 2025.2, a significant update that embeds advanced AI capabilities into everyday IT workflows. Announced on July 29, 2025, this release enhances automation, security, and user experience, enabling organizations to streamline operations and boost efficiency without disruptive changes. The platform’s AI-driven features, including auto-generated knowledge articles and a new LLM-powered chatbot, position EasyVista as a leader in modern ITSM solutions.
EasyVista Platform 2025.2 launched with advanced AI and automation features.
Introduces auto-generated knowledge articles from incidents.
Enhances AI-powered suggestion cards for faster issue resolution.
Features EV Pulse AI Conversations, an LLM-based self-service chatbot.
Includes a customizable home canvas for IT agents with KPIs and widgets.
Survey shows 71% of IT leaders view AI as critical to ITSM success.
The 2025.2 release deepens EasyVista’s integration of AI into its ITSM platform, aligning with the growing demand for intelligent automation. “AI isn’t just a promise, it’s now part of how work gets done in the EasyVista Platform,” said Loic Besnard, Chief Product Officer, EasyVista. Key updates include:
Auto-Generated Knowledge: Agents can create knowledge articles directly from incidents, reducing manual effort and accelerating knowledge sharing.
Improved Suggestion Cards: Fine-tuned AI recommendations enhance agent efficiency and speed up resolutions.
EV Pulse AI Conversations: A new LLM-powered chatbot delivers natural, context-aware self-service support for end-users.
These features streamline workflows and empower IT teams to focus on high-impact tasks, addressing the 56% of IT leaders who prioritize easy-to-use AI and automation, according to an EasyVista survey.
The release introduces a new home canvas, allowing IT support agents to configure personalized homepages with KPIs, charts, and widgets for real-time insights. Additional improvements in security, reporting, and user experience ensure compliance and operational efficiency. Enhanced encryption protects sensitive data, aligning with enterprise security needs and supporting industries like financial services and healthcare.
A recent EasyVista survey found that 71% of IT leaders consider AI critical to ITSM success, with automation and training as top priorities for the next 12 months. The 2025.2 release responds to these needs by embedding AI seamlessly into daily operations, reducing complexity, and delivering measurable value. This aligns with EasyVista’s recognition as a Gartner Peer Insights Customers’ Choice for ITSM and a leader in Research in Action’s 2024 Vendor Selection Matrix™.
EasyVista supports over 3,000 companies worldwide, driving digital transformation across industries. The 2025.2 release builds on previous innovations, such as EV Pulse AI and EV Orchestrate, reinforcing its unified platform that integrates ITSM, IT monitoring, and remote support. With a focus on customer-centricity, EasyVista continues to empower IT teams to resolve issues faster and enhance employee experiences.
The EasyVista Platform 2025.2 positions the company as a frontrunner in AI-driven ITSM, delivering practical, scalable solutions that simplify IT operations, enhance security, and drive efficiency for global enterprises.
EasyVista is a global technology company dedicated to empowering IT. With a long-standing commitment to innovation, security, and customer success, we help organizations transform data governance into a competitive advantage and navigate the AI revolution with confidence and agility. Our purpose-built platform delivers seamless automation, robust service management, and global scalability, enabling IT teams to standardize, secure, and optimize operations at scale. Trusted by leading organizations worldwide, EasyVista supports businesses in every industry in developing tailored solutions that enable them to thrive.
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