Organizations investing in AI-enabled, employee-centric digital workplace services are twice as likely to exceed revenue targets, according to the new Unisys Digital Workplace Insights Report 2025. Based on a survey of 1,000 C-suite and IT leaders across the US, Europe, and Asia-Pacific, the study highlights a growing performance divide between “Productivity Leaders” and “Late Adopters.”
The Unisys Digital Workplace Insights Report 2025: Performance Gaps and Winning Strategies identifies an elite group of “Productivity Leaders” — organizations that strategically combine generative AI with employee-focused digital workplace services. These leaders dramatically outperform Late Adopters across every measured outcome, from revenue growth and innovation to employee retention and cybersecurity resilience.
Productivity Leaders demonstrate superior results in key areas:
Leaders also recognize genAI’s role in operational resilience, with 87% viewing it as critical during technology disruptions and 92% confirming it reduces both downtime and IT workload.
“The next generation of industry leaders won't just adopt AI, they will deploy it in ways that empower employees and reinforce their business strategy,” said Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions at Unisys. “Thriving organizations combine smart AI investments with a deep understanding of employee needs. But AI alone isn't enough – alignment across business and IT leaders is essential to sustain momentum and realize the full potential of digital workplace transformation.”
A notable disconnect exists between IT and business executives. IT leaders prioritize ROI, compliance, and efficiency, while business leaders focus on employee productivity and experience. Only 32% of business leaders believe current tools work equally well for remote and in-office employees, compared to 67% of IT leaders. Similar gaps appear in perceptions of genAI’s importance for continuity and workload reduction.
Productivity Leaders differentiate themselves through employee-centric implementation:
This focus translates directly into higher satisfaction, retention, and overall performance.
As economic uncertainty continues, organizations that prioritize AI-powered, human-centered digital workplaces are positioning themselves for sustained competitive advantage in 2025 and beyond.
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, applications and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.