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The next wave of enterprise AI is shifting from pure innovation to practical, responsible execution. ServiceNow has announced a significant expansion of its partnership with NVIDIA to unite intelligent workflows and open models, scaling trusted AI across all industries. The collaboration introduces the next-generation Apriel 2.0 model and integrates ServiceNow's workflow capabilities directly into the NVIDIA AI Factory for Government reference design.
ServiceNow and NVIDIA are expanding their partnership to scale trusted enterprise AI.
The new Apriel 2.0 model offers frontier-level reasoning in a smaller, more efficient footprint.
Apriel 2.0 is multimodal and purpose-built for autonomous and semi-autonomous agents.
ServiceNow workflows will integrate with the NVIDIA AI Factory for Government reference design.
The collaboration will create out-of-the-box AI agents for retail and government use cases.
Apriel 2.0 and the AI factory integration are expected to be available in Q1 2026.
At the center of the expanded collaboration is the Apriel 2.0 model. Built on NVIDIA Nemotron technology, it is designed to match the reasoning and accuracy of much larger models but in a faster, smaller, and more cost-efficient package. This aligns with industry predictions that smaller, context-specific models will outpace general-purpose LLMs. The model also introduces native multimodal input support, allowing it to interpret screenshots, forms, and diagrams for richer contextual understanding in enterprise workflows.
Pat Casey, chief technology officer and executive vice president of DevOps at ServiceNow, emphasized the shift in focus, stating, “The next wave of AI is about more than innovation. It’s about execution — how fast and how responsibly enterprises can put advanced intelligence to work. Our collaboration with NVIDIA is built around that idea. By releasing open models with best-in-class reasoning, we can deliver AI that’s efficient, trusted, and built to scale.”
Kari Briski, vice president of Generative AI for Enterprise at NVIDIA, added, “Open models give enterprises the transparency and control they need to specialize AI to their data, workflows, and trust standards. By integrating NVIDIA’s Nemotron open model technologies with ServiceNow’s automation platform, we’re helping customers easily build and scale intelligent systems for the enterprise.”
Beyond the model itself, the partnership will integrate ServiceNow's intelligent workflows into the NVIDIA AI Factory reference design. This will enable the creation of out-of-the-box AI agents to automate service requests in retail and enhance efficiency and security within the federal government. It also leverages ServiceNow's Data Center and Network Asset Management capabilities to help AI Factories maintain and optimize their critical infrastructure.
This expansion represents a critical step in making high-performance, trusted AI a practical reality for enterprises. By combining efficient open models with robust workflow automation and a secure infrastructure blueprint, ServiceNow and NVIDIA are providing a comprehensive path for organizations to deploy AI with confidence and scale it responsibly across their most critical operations.
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
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