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The modern workplace demands seamless communication and intelligent automation to connect distributed workforces and enhance customer engagement. Addressing this need, Mitel, a global leader in business communications, has launched Mitel Workflow Studio, a low-code/no-code integration platform powered by Generative AI. This innovative solution allows businesses to easily create and deploy sophisticated communication workflows without requiring extensive development resources or complex coding, thereby embedding AI directly into daily business processes.
Mitel has launched Workflow Studio, a low-code/no-code platform powered by Generative AI.
It enables automation of communication workflows like AI call routing and real-time transcription.
The platform integrates with Mitel's UC/CX solutions and apps like Microsoft 365, Salesforce, and Slack.
It leverages leading GenAI models, including ChatGPT, Google Gemini, and Anthropic Claude.
The tool is designed to improve operational efficiency, customer engagement, and workforce collaboration.
It helps businesses overcome roadblocks like a lack of developer resources or advanced AI expertise.
Mitel Workflow Studio is built around an intuitive drag-and-drop user experience, making advanced automation accessible to business users and IT teams alike. This approach significantly reduces development cycles and allows for the rapid deployment of new functionality. Enterprises can now automate everyday tasks such as intelligent call routing, sending alerts, updating customer records, and converting voicemails to text, saving time and reducing manual errors while maintaining full control and data security.
A key strength of Workflow Studio is its deep connectivity. The platform is directly integrated with Mitel's own unified communications and contact center solutions. Furthermore, it orchestrates workflows across a wide ecosystem of third-party applications, including Microsoft 365, Zoom, Slack, Zendesk, and Salesforce. By also leveraging leading large language models like ChatGPT, Google Gemini, and Anthropic Claude, it allows employees to benefit from practical AI solutions such as auto-attendants, rapid transcription, and enhanced appointment scheduling.
Leadership at Mitel emphasizes the platform's role in removing traditional barriers to innovation. Martin Bitzinger, Senior Vice-President of Product Management at Mitel, stated, “Mitel Workflow Studio removes major roadblocks, like a lack of access to advanced GenAI tools or a large development team, that often prevent organizations from fully utilizing tailored workflows embedded within critical business processes. On top of this, Mitel’s new platform gives businesses the ability to remain agile and adapt quickly to rapidly changing market conditions without needing to invest in complex software.”
The platform's effectiveness is demonstrated by its deployment at Heilig Hart Hospital in Belgium. The hospital used Workflow Studio to convert voicemails into text, significantly reducing response times for patients and visitors. Benjamin Peeters, IT Director at Heilig Hart Hospital, confirmed, “Mitel’s Workflow Studio has directly improved communication and responsiveness within our healthcare community. Its low-code approach allowed us to quickly implement custom workflows without needing extensive technical skills. The smooth integration with our existing systems, especially Mitel’s communications solutions, has proven to be cost-effective.”
About Mitel
Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise.
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