Mindbreeze, a global leader in AI-based knowledge management solutions, has released its 2H 2025 GenAI Confidence Index Report, revealing a strong surge in enterprise trust in generative AI. The findings highlight that the vast majority of C-suite leaders (82%) maintain high confidence in GenAI, while overall enterprise confidence grew 5 percent compared to the beginning of the year. Vendor capabilities also saw a notable jump in confidence, underscoring a shifting landscape for enterprise AI adoption.
Quick Intel
82% of C-suite executives show strong confidence in GenAI at an industry level.
Overall enterprise confidence in GenAI rose from 72% to 77% in 2025.
Confidence in vendors’ ability to implement GenAI grew 16%, reaching 78%.
Customer service is the top GenAI use case, surging to 27%.
ROI concerns now lead as the main barrier to adoption, cited by 33%.
U.S. and European survey conducted among 9,350 managers and executives.
The report shows enterprise confidence in GenAI adoption rose from 72% to 77% compared to the original 1H 2025 survey. The C-suite remains the most confident group at 82%, while middle management continues to express the greatest hesitation, with 11% reporting low confidence.
One of the most notable findings is the 16% increase in confidence in vendors’ abilities to implement GenAI solutions, rising from 62% to 78%. This suggests enterprises increasingly trust external providers to deliver operational benefits where internal capabilities may fall short.
Customer service took a decisive lead as the most anticipated application of GenAI, jumping from 17% to 27%. IT (19%) and marketing (11%) followed as strong areas of application, while HR and sales each secured 9%, reflecting broader enterprise interest in AI-driven solutions.
The reasons for not implementing GenAI shifted significantly over the last six months. Respondents citing “no clear benefit” dropped sharply from 30% to 18%. Meanwhile, ROI concerns surged to 33%, making financial justification the leading barrier to adoption.
The survey was conducted online in the United States and Europe between May 19 and July 18, 2025. A total of 9,350 managers and executives who participate in company strategy discussions were invited, with 689 completing the survey.
Mindbreeze is a global leader in AI-powered enterprise intelligence, with headquarters in Europe and the United States. Mindbreeze InSpire redefines how organizations access and utilize information. Powered by advanced AI, it transforms complex data into actionable insights, seamlessly connecting and analyzing information across systems.
Unlike traditional solutions, our AI agents deliver hyper-relevant, context-aware insights tailored to unique business needs, enabling smarter, faster decision-making. With unmatched integration capabilities, data security, and automation at its core, Mindbreeze InSpire maximizes the value of your information ecosystem while driving innovation.
Trusted by industry leaders and recognized for our cutting-edge technology, Mindbreeze leads the way in unlocking new dimensions of enterprise intelligence.
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