At ServiceNow Knowledge 2026, EPAM Systems, Inc. has announced the launch of its production-ready AI capabilities for ServiceNow development. While much of the industry remains in the experimentation phase, EPAM is actively applying these AI-native tools in its own production environments to accelerate instance configuration, defect resolution, and feature delivery.
Technology Foundation: Built on Anthropic’s Claude Code, integrating EPAM’s 30th-year expertise in platform engineering with cutting-edge agentic AI.
Performance Metrics: EPAM expects these capabilities to drive a 35% improvement in development efficiency and approximately 50% in support operations.
"Client Zero" Approach: EPAM has validated these tools internally, allowing for real-time demonstrations of production-level impact rather than theoretical proofs.
Availability: Demonstrated at Booth #5758 during the Knowledge 2026 conference in Las Vegas (May 5–7).
EPAM’s announcement signals a shift from "AI-assisted" to "AI-native" development. By utilizing Claude Code, EPAM has moved the needle from simple code completion to complex, multi-step agentic workflows. This allows development teams to reduce friction in the Software Development Life Cycle (SDLC) and lower the total cost of ownership for ServiceNow instances.
"What our team has built and validated in production is a demonstration of EPAM's commitment to drive innovation at the pace the market demands," said Elaina Shekhter, SVP and Chief Strategy and Transformation Officer at EPAM.
EPAM is demonstrating several high-impact capabilities designed to modernize the ServiceNow ecosystem:
| Solution | Capability |
| Implementation Analysis | Automatically generates documentation for existing features, eliminating lengthy knowledge transfers. |
| Issue Remediation | Takes a bug report from reproduction to live fix, identifying root causes within the codebase autonomously. |
| New Feature Development | Builds fully functional catalog items, including validation rules and flows, from natural-language prompts. |
| Upgrade Support | Analyzes skipped records during upgrades and surfaces downstream risks in minutes with actionable recommendations. |
| SDLC Integration | Manages a full cycle (Jira to fix to closure) via a single prompt, ensuring context is maintained across tools. |
By automating the "heavy lifting" of event management and documentation, EPAM allows senior architects to focus on high-level strategy and business value. The ability to generate a complete Event Management implementation directly from a business requirements document or user story represents a significant leap in how enterprise platforms are scaled.
About EPAM Systems, Inc.
EPAM (NYSE: EPAM) is a global leader in AI transformation engineering and integrated consulting. For over 30 years, EPAM has specialized in custom software and platform engineering, helping the Forbes Global 2000 transition into AI-native enterprises.
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