Concentrix Corporation has been recognized as the winner of the Intelligent Personal Assistant of the Year award in the 8th annual AI Breakthrough Awards for its innovative iX Hello application. This AI-powered solution enables organizations to deploy customizable, multimodal virtual assistants that enhance customer and employee experiences. With seamless integration and rapid deployment, iX Hello is transforming enterprise productivity and customer engagement.
Concentrix iX Hello wins 2025 AI Breakthrough Award for Intelligent Personal Assistant.
Offers customizable GenAI-powered virtual AI assistants for enterprises.
Supports customer and employee interactions with no-code setup and fast deployment.
Integrates with Salesforce, Microsoft, and hybrid cloud environments.
Enhances productivity and customer engagement through adaptive, intuitive AI.
Recognized among 5,000+ global nominations in AI Breakthrough Awards.
The Concentrix iX Hello application leverages generative AI to deliver highly customizable virtual assistants that cater to diverse enterprise needs, such as Customer AI Assistants and Employee AI Assistants. These assistants are multimodal, intuitive, and designed to integrate seamlessly with enterprise systems like Salesforce and Microsoft. With a no-code setup, iX Hello enables rapid deployment across organizations, often within days, making it a versatile tool for businesses seeking to enhance efficiency and engagement.
The iX Hello application empowers customer-facing teams to deliver exceptional interactions at scale. “Efficiency is about more than workflows and processes - it’s really about customer impact. And breakthrough solutions like iX Hello don't merely respond, they continuously learn and adapt,” said Steve Johansson, managing director, AI Breakthrough. By supporting hybrid cloud environments, iX Hello ensures secure and flexible deployment, allowing organizations to modernize customer engagement while boosting employee productivity.
Concentrix’s commitment to AI-driven solutions is reflected in this prestigious award. “Receiving the AI Breakthrough award affirms our belief that the future of enterprise productivity lies in intelligent assistance,” said Ryan Peterson, Executive Vice President and Chief Product Officer at Concentrix. “It's a reflection of what we know to be true – AI technologies such as iX Hello have the power to boost employee efficiency and modernize customer engagement with overall better outcomes.” The solution’s ability to set new industry standards underscores its impact on organizational efficiency.
The AI Breakthrough Awards, attracting over 5,000 nominations from 20 countries, celebrate the most innovative AI solutions worldwide. iX Hello’s recognition as Intelligent Personal Assistant of the Year highlights its role in advancing enterprise AI applications. By offering intuitive, adaptive assistants, Concentrix is redefining how businesses leverage AI to enhance customer and employee experiences.
Concentrix iX Hello represents a significant advancement in intelligent personal assistants, delivering scalable, AI-driven solutions that drive efficiency and engagement. This award reinforces Concentrix’s leadership in the AI landscape, paving the way for smarter, more impactful enterprise interactions.
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including Generative AI, Machine Learning, AI Platforms, Robotics, Business Intelligence, AI Hardware, Computer Vision and more.
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere.
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