Cerillion, a leading provider of composable BSS/OSS solutions for the telecoms industry, has been named in Gartner’s Magic Quadrant for AI in CSP Customer and Business Operations and the accompanying Critical Capabilities report. This recognition underscores the company’s investment in delivering AI-powered capabilities embedded within its pre-integrated BSS/OSS suite and BSS/OSS-as-a-Service solutions.
Cerillion included in Gartner’s Magic Quadrant and Critical Capabilities for AI in CSP operations.
Evaluated on vision, execution, strategy, innovation, and customer experience.
AI embedded into Cerillion’s composable BSS/OSS suite and SaaS solutions.
Flexible “bring-your-own” model supports public or private LLMs.
Focus on rapid time-to-market, omnichannel consistency, and low-code/no-code adaptability.
Named Representative Vendor in two Gartner Market Guides (2025).
Gartner assessed vendors based on criteria such as market understanding, product strategy, sales strategy, innovation, customer experience, and their ability to execute. Cerillion’s recognition reflects its strategy of embedding advanced AI across its BSS/OSS suite and SaaS-based offerings to help communications service providers (CSPs) streamline operations and deliver enhanced customer experiences.
The company’s AI-powered approach includes a “bring-your-own” model, enabling CSPs to leverage any public or private large language models (LLMs) without requiring specialized AI knowledge or complex integration.
Cerillion continues to focus on rapid time-to-market, omnichannel consistency, and low-code/no-code adaptability, all supported through standards-based integration via TM Forum Open APIs and alignment with the Open Digital Architecture (ODA).
“We're delighted to be recognised in these new Magic Quadrant and Critical Capabilities reports for AI in CSP customer and business operations,” commented Louis Hall, CEO, Cerillion. “We believe this validates our ongoing strategy of embedding advanced AI into our SaaS-based, composable BSS/OSS suite to help CSPs streamline operations, enhance customer experience and accelerate innovation.”
In addition to being named in the Magic Quadrant and Critical Capabilities reports, Cerillion has also been recognised as a Representative Vendor in two recent Gartner Market Guides:
Gartner Market Guide for CSP Customer Management and Experience Solutions (June 2025)
Gartner Market Guide for CSP Revenue Management and Monetization Solutions (March 2025)
Cerillion has a 25-year track record in providing mission-critical software for billing, charging and customer relationship management ("CRM"), primarily to the telecommunications sector. The Company has a global customer base with c. 75 customer installations across c. 45 countries.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.