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Zoom Communications, Inc. has expanded its enterprise agentic AI platform, introducing advanced workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX. The updates enable organizations to automate tasks, trigger cross-system actions, and convert conversations from meetings, calls, and customer interactions into completed business outcomes, bridging the gap between dialogue and execution in modern work environments.
Zoom's agentic AI platform addresses a key enterprise challenge: while AI assistants summarize discussions, follow-through often remains manual across fragmented systems. By embedding intelligent automation into collaboration and customer experience tools, Zoom transforms meetings, calls, and interactions into automatic triggers for workflows and outcomes.
“The next phase of enterprise AI will be defined by the ability to move from conversation to action,” said Velchamy Sankarlingam, president of Product & Engineering at Zoom. “Zoom’s agentic AI platform is designed to orchestrate action across systems, turning every meeting, call, and customer interaction into a trigger for workflow automation.”
AI Companion 3.0, now powered by an expanded federated AI tech stack, rolls out across the Zoom platform for secure, context-aware assistance. It connects conversations, enterprise data, and applications to drive results.
Custom AI Companion add-on enables organizations to:
New AI canvases—Zoom AI Docs, AI Sheets, and AI Slides—allow real-time conversion of meeting insights into documents, analysis, and presentations directly in Zoom Meetings.
Zoom AI Services introduces enterprise-grade APIs for speech, language, reasoning, and image processing, empowering developers to build on Zoom's core AI technologies.
The updated Zoom Workplace features a streamlined interface across devices, with AI Companion in a dedicated tab for conversational queries, writing, and automation. Additional capabilities include:
Zoom Phone, supporting over 10 million seats, gains:
Zoom Contact Center and Revenue Accelerator introduce:
These enhancements drive faster resolutions, operational efficiency, and revenue outcomes, contributing to Zoom CX's accelerating growth and strong competitive positioning.
These innovations were announced at Enterprise Connect; more details and demos are available at the Zoom newsroom and booth #508.
About Zoom
Zoom is a system of action for modern work, turning live collaboration into completed results. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more — all with the built-in assistance of Zoom AI Companion. Founded in 2011, Zoom is headquartered in San Jose, CA.
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