Zappix, a leading AI Customer Engagement Platform Provider, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership to make Zappix’s AI Customer Engagement Platform available to the Public Sector. Under the agreement, Carahsoft will serve as Zappix’s Public Sector distributor, enabling government agencies to access the platform through Carahsoft’s reseller partners and major contracts including NASA SEWP V, ITES-SW2, TIPS, NASPO ValuePoint, OMNIA Partners, E&I Cooperative Services, and The Quilt.
“Zappix delivers an innovative AI Customer Engagement Platform to City, State and Federal entities that require a solution for handling high-volume citizen interactions,” said Yossi Abraham, President & CEO at Zappix. “We are pleased to partner with Carahsoft and leverage its extensive reach to accelerate our expansion across the Public Sector as agencies seek to modernize their operations, drive efficiency and reduce the cost-to-serve.”
Zappix’s platform empowers government agencies to modernize citizen and employee experiences by automating end-to-end digital journeys across inbound and outbound interactions. By transforming high-volume, repetitive requests into intuitive, mobile-first voice and visual solutions, agencies can streamline operations, drastically reduce cost-to-serve, minimize manual workloads, and deliver fast, seamless, personalized service resolution.
The platform enables agencies to automate common requests through guided visual self-service (Visual IVR) across digital channels, provide proactive notifications and case updates via Intelligent Outreach, and support contact center agents with real-time context and digital workflows through Agent Assistant. These capabilities reduce wait times, improve consistency, accelerate issue resolution, and enhance overall service delivery during peak-demand periods.
“With the addition of Zappix to our portfolio, Carahsoft and our reseller partners expand the digital engagement capabilities available to Government agencies,” said Michael Shrader, Vice President of Intelligence and Innovative Solutions Carahsoft. “Zappix’s platform helps agencies modernize citizen interactions, automate high-volume service requests and improve responsiveness while reducing operational burden. We are pleased to partner with Zappix to support Government agencies as they enhance service delivery across the Public Sector.”
About Zappix
Zappix is an AI Customer Engagement Platform that modernizes customer experience by automating and optimizing user journeys across inbound and outbound interactions, helping organizations streamline operations, reduce cost-to-serve, and eliminate manual work. The platform offers Intelligent Outreach for proactive, personalized omni-channel communications that boost response rates and accelerate resolution, and AI Self-Service through the Zappix Intelligent Visual Agent (IVA), which enables frictionless visual self-service across Visual IVR and digital channels while integrating with enterprise systems. Agent Assistant further improves performance by providing agents with real-time digital workflows and customer context, reducing handle time and resolving issues faster. Built on a secure, cloud-based architecture, Zappix also provides end-to-end workflow automation, seamless enterprise integration, and actionable analytics to drive continuous performance improvement.
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