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WRITER has released new capabilities that empower marketing, sales, and business teams to automate complex end-to-end knowledge work using AI agents without any coding or technical expertise.
The new features allow non-technical employees to design and deploy agents as easily as using a consumer app while maintaining full enterprise security and governance. Users can describe workflows, specialized expertise, and desired outcomes in natural language, and WRITER automatically generates production-ready agent capabilities that can be shared across teams.
"Until now, gains in AI productivity have been disproportionately centered on developers and early AI adopters, with IT teams becoming gatekeepers to the rest of the organization," said Doris Jwo, Vice President of Product at WRITER. "We're changing that dynamic. WRITER is giving business teams an intuitive framework to design and deploy agents without investing time they don’t have building deep AI and technical expertise. We've made agent-building as simple as using an iPhone—radically accessible while maintaining the supervision and control that IT demands."
At the center of the WRITER platform is WRITER Agent, an autonomous agent capable of executing complex work in high-stakes enterprise environments. It connects directly to third-party systems including CRMs, content management systems, and data warehouses to automate routine workflows and free teams for strategic initiatives.
Playbooks enable the design of multi-step workflows that can be shared and triggered by events or routines. Users describe an outcome or paste an existing process document, and WRITER converts it into executable instructions. Playbooks automatically incorporate relevant Skills, third-party Connectors (such as Snowflake, HubSpot, Asana, SharePoint, and Slack), proprietary knowledge, and brand Voice.
Skills provide WRITER Agent with specialized expertise in reusable building blocks. The new Skills creator allows business teams to codify institutional knowledge and best practices by simply describing requirements. WRITER then builds and deploys the Skill package complete with documentation, scripts, and icons. Skills can be shared with individuals, teams, or across the entire company.
WRITER customers have already deployed over 5,000 playbooks to automate workflows such as generating optimized assets from Jira tickets, delivering performance dashboards from Snowflake data via Teams, evaluating assets for regulatory compliance, and creating personalized pitch materials from CRM and market insights. The platform delivers an average 333% ROI with a six-month payback period.
All capabilities include enterprise-grade security management, granular role-based access control, audit trails, and data privacy protections. The new tools are available immediately to all WRITER enterprise customers.
About WRITER
WRITER is the enterprise AI agent platform trusted by Fortune 500 companies globally. Built for high-stakes environments, WRITER gives marketing, sales, and business teams powerful AI teammates that can plan, execute, and help scale on-brand work across company data and systems, with rich organizational context encoded directly in every output. WRITER offers IT teams full governance and granular control, while business teams get the intuitive tools and hands-on support to drive efficiency, capacity, and revenue growth at unprecedented speed and scale. Founded in 2020, WRITER is delivering unmatched ROI for hundreds of customers and is backed by investors including Insight Partners, ICONIQ Growth, Radical Ventures, Premji Invest, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Accenture, Citi Ventures, IBM Ventures, WndrCo, and others.
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