WRITER, the leader in agentic AI for the enterprise, has appointed Mina Alaghband as its first Chief Customer Officer. Alaghband joins to strengthen WRITER’s focus on delivering AI-first outcomes through its full-stack AI agent platform and close collaboration with enterprise customers, as demand grows among Fortune 500 organizations for scalable agentic solutions that drive measurable business impact.
“AI transformation lives or dies in customer success,” said May Habib, CEO and co-founder of WRITER. “Alongside our powerful, purpose-built technology, that’s always been WRITER’s core strength – working side-by-side with leaders to redesign how their organizations operate, unleash human potential, and drive real ROI. Bringing Mina on board is a testament to that commitment. It reflects exactly where WRITER is going and the kind of transformation we’re helping our customers achieve.”
Alaghband’s role centers on partnering directly with executive leadership at WRITER’s enterprise customers to accelerate AI adoption and deliver outcomes at scale. Drawing from her background leading large-scale transformations, she will ensure organizations overcome common scaling challenges such as agents underperforming in production, compliance issues, and unrealized ROI.
Prior to WRITER, Alaghband was a Partner at McKinsey & Company in the Technology, Media, and Telecommunications practice, guiding CEOs, CROs, and CMOs in scaling growth initiatives across complex U.S. and European organizations. Earlier roles include VP of Customer Success at CrowdFlower (now Appen) and Chief of Staff/Head of Sales Strategy and Execution at Box. She holds an MBA from Stanford Graduate School of Business, a master’s in Technology and Environment from Stanford School of Education, and a master’s with honors in Military History from Yale.
“WRITER’s DNA is customer-obsessed, and that focus is what drives momentum and customer adoption ahead of the market,” said Mina Alaghband, Chief Customer Officer at WRITER. “Executives are inundated with stories of AI deployments that fail to scale – agents falling short in production, compliance breaking down, and ROI never materializing. This is not the case at WRITER. Its full-stack platform and hands-on delivery methodology bends the odds for its enterprise customers. My role is to empower everyone in the enterprise, from the CEO to the copywriter or sales rep, with the superpowers of the WRITER platform.”
WRITER’s customer organization plays a pivotal role in helping nearly one-third of the Fortune 500 transform everyday workflows with AI at the core. By building alongside leadership teams and enabling frontline employees, WRITER helps organizations improve operational efficiency, accelerate product development, enhance financial research, and optimize clinical trials. Alaghband’s leadership will further elevate these efforts as enterprises seek agentic platforms that deliver consistent, governed, and high-impact results.
This appointment underscores WRITER’s commitment to customer success as a key differentiator in the agentic AI market, positioning the company to support even broader enterprise transformation in the AI era.
About WRITER
WRITER is where the world’s leading enterprises orchestrate AI-powered work. With WRITER’s end-to-end platform, teams can build, activate, and supervise AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. From faster product launches to deeper financial research to better clinical trials, companies are quickly transforming their most important business processes for the AI era in partnership with WRITER. Founded in 2020, WRITER delivers unmatched ROI for hundreds of customers like Prudential, Marriott, Uber, and Vanguard and is backed by investors including Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Citi Ventures, IBM Ventures, WndrCo, and others.
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