West Monroe has been named a Major Player in the IDC MarketScape: Worldwide People, Organization, and Change Management Consulting Services 2026 Vendor Assessment. As AI reshapes how work gets done, organizations are facing a broader transformation challenge: redesigning roles, workflows, and operating models while helping people adapt to change.
West Monroe named Major Player in IDC MarketScape for change management consulting.
Recognized for AI-embedded consulting delivery and execution-oriented approach.
Client NPS of 85 with average engagement tenure of 3-5 years.
Helped global transportation company with $10.5B carveout transition.
Modernized health plan contact center, cutting call abandonment by 50%+ with $15M+ savings.
Built AI-powered workforce strategy with 17.7% annual labor cost savings.
According to the IDC MarketScape, West Monroe was recognized for its AI-embedded consulting delivery, execution-oriented approach to transformation, strong long-term client relationships with an NPS of 85, and capabilities across M&A. The firm's work spans HR transformation, organizational design, AI workforce readiness, and the implications of M&A. Recent client results include helping a global transportation company transition thousands of employees to one technology ecosystem following a $10.5 billion carveout, modernizing a regional health plan's contact center with AI to cut call abandonment by more than 50% and drive $15M+ in projected cost savings, and building an AI-powered workforce strategy for a wealth management technology firm cutting analysis time by 50% and identifying 17.7% in annual labor cost savings.
"We're proud to be named a Major Player by the IDC MarketScape and to see our approach recognized in this market," said Dave Hilborn, Managing Partner and Practice Lead for Organization, People & Change at West Monroe. "For many companies, the technology is moving faster than the organization around it. They're investing in AI while simultaneously confronting bigger questions about the work itself such as what people do, how roles and workflows change, and how the operating model needs to evolve. The organizations that address those questions alongside their technology investments will be the ones that turn AI into meaningful business impact."
"West Monroe is well suited for embedding AI into its consulting delivery while helping clients translate its potential into how their organizations actually operate," said Bill Latshaw, Research Director at IDC. "That combination of AI fluency and hands-on execution makes West Monroe a compelling partner for companies looking to move from AI experimentation to meaningful transformation."
About West Monroe
West Monroe is an AI-native global consulting firm built for today's pace of change. We combine deep industry expertise with modern technology and business transformation capabilities to help organizations move faster and deliver measurable impact with speed to value and certainty of results through execution excellence. We don't just talk about what's possible—we apply AI and technology where it matters most, pairing strategic insights with hands-on execution to help clients move from strategy to results, faster.
