Vonage, part of Ericsson, has announced a strategic collaboration with C3 AI (NYSE: AI) to launch C3 AI Field Services, an AI-first module within the C3 AI Asset Performance Suite. Integrated with Vonage's Communications APIs (Voice and Video) and Network APIs (Quality on Demand and Verify), the solution delivers real-time AI assistance, secure connectivity, and enhanced experiences for mobile field operations in mission-critical industries.
Quick Intel
Field service operations increasingly demand intelligence at the point of execution to improve first-time fix rates, safety compliance, and technician efficiency amid diverse environments and data sources. The C3 AI Field Services module coordinates specialized AI agents and machine-learning models to retrieve data, reason, and generate natural language summaries—enabling faster troubleshooting, scheduling decisions, and safety assessments while incorporating historical work orders and equipment details.
Vonage's APIs provide the connectivity foundation:
"The future of work in mission-critical operations will be defined by intelligence embedded at the point of execution," said Nikhil Krishnan, CTO, Data Science, C3 AI. "With Vonage, we're extending our enterprise applications to support field technicians and engineers - helping organizations accelerate resolution, improve safety, and deliver consistent service at scale."
"Together with C3 AI, we're redefining the future of field services by equipping technicians with trusted, mobile-first AI agents and reliable connectivity," said Christophe Van de Weyer, President and Head of Business Unit API at Vonage. "As a leader in network-powered solutions, Vonage is driving the next generation of AI-first, business-critical enterprise applications. This partnership highlights the transformative potential of Quality on Demand and real-time network intelligence, setting new standards for trust, safety, and innovation in enterprise solutions."
The collaboration advances Vonage's vision of network-powered solutions, where application-aware networking aligns connectivity with business intent—starting with Quality on Demand as the initial showcased API. It positions both companies to support scalable, AI-enhanced field operations across industries reliant on distributed workforces.
About Vonage
Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead in the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud. The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction.
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