Verint® has been named a Leader in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment (Doc #US54117626, September 2026). The recognition highlights Verint’s robust core analytics feature set and its collaborative approach to deploying practical artificial intelligence in enterprise environments.
Verint was positioned as a Leader in the 2026 IDC MarketScape for Conversational Intelligence and Analytics Software.
The report highlights Verint's core conversational analytics features—including transcription, categorization, and reporting—as exceptionally solid and reliable for everyday use.
IDC noted Verint’s collaborative AI partnership model, working closely with clients to align technology deployments with overarching enterprise roadmaps.
Verint serves a massive global footprint, including more than 80 of the Fortune 100 companies, through its Customer Experience (CX) Automation Platform.
Platform features like Verint Genie Bot within Verint CX Intelligence help organizations mine customer interactions to optimize outcomes and isolate focus areas.
As enterprises face mounting expectations to extract value from omnichannel interactions, conversational intelligence has evolved from basic speech categorization into a foundational engine for operational strategy. Verint’s placement as a Leader underscores the platform's reliability in handling massive daily volumes of customer data while maintaining high transcription accuracy and deep reporting capabilities.
"Organizations evaluating conversational analytics providers increasingly look for strong technology, trusted partnership and measurable business value," said Hayley Sutherland, research manager for conversational AI at IDC. "Verint’s customers report powerful, tangible AI outcomes that reflect strength in those areas."
Daniel Ziv, global vice president of AI and CX analytics at Verint, emphasized the practical value of mining customer conversations: "Mining customer interactions can tell you exactly what's working and what isn’t. With capabilities such as Verint Genie Bot within Verint CX Intelligence, we’re helping organizations understand what’s driving customer outcomes and where to focus next."
About Verint
Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels.
