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Verint, The CX Automation Company, has announced that three months after its merger with Calabrio, it is already delivering on the promise of the combined company. Starting today, Calabrio customers have direct access to Verint's AI-powered bots through the Verint CX Automation Platform, without requiring migration or replacement of existing infrastructure.
Verint is delivering on its Calabrio merger promise by granting Calabrio customers immediate access to Verint's AI-powered bots through the CX Automation Platform.
Calabrio customers can now access Verint AI bots including Genie Bot, TimeFlex Bot, Agent Copilot, and Intelligent Virtual Assistant (IVA).
Verint customers will also benefit from access to Calabrio's industry-leading workforce management and analytics solutions.
The integration requires no migration or infrastructure replacement, allowing customers to immediately enhance existing investments.
Verint will demonstrate the combined platform at Enterprise Connect in Las Vegas from March 10-11.
The milestone comes just three months after the merger announcement, delivering on the promise of expanded capabilities.
Three months after announcing its merger with Calabrio, Verint is already executing on the vision of a combined CX automation powerhouse. The integration gives Calabrio customers direct access to Verint's AI-powered bots through the Verint CX Automation Platform, enabling them to further leverage their workforce management and conversational intelligence investments with advanced AI capabilities.
"What we've built isn't a roadmap – it's a reality," said Jaime Meritt, chief product officer at Verint. "In just three months, our team delivered an integrated platform giving every customer access to the most comprehensive CX Automation capabilities in the market."
Calabrio customers now have access to several Verint AI-powered bots designed to enhance various aspects of customer experience operations.
The Verint Genie Bot integrates with Conversational Intelligence, allowing analysts and supervisors to ask questions about CX interaction data in plain language, surfacing immediate, actionable insights without requiring a data science team. The Verint TimeFlex Bot delivers intelligent workforce scheduling flexibility directly into Calabrio WFM, helping ensure the right agents are available at the right times to meet customer demand.
Verint Agent Copilot Bots automate manual agent workflows in real time, including in-call knowledge retrieval, coaching, and post-call wrap-up. The Verint Intelligent Virtual Assistant (IVA) autonomously resolves customer interactions across voice, digital, and messaging channels using agentic AI, enabling brands to automate up to 100% of engagements end-to-end without human intervention.
The integration works both ways. While Calabrio customers gain access to Verint's AI bot portfolio, Verint customers will benefit from access to Calabrio's industry-leading workforce and analytics solutions. This mutual expansion of capabilities underscores Verint's commitment to delivering business outcomes now, without requiring customers to migrate or replace existing infrastructure.
Verint will be at Enterprise Connect in Las Vegas from March 10-11 demonstrating the combined platform. Book time with the team through the Enterprise Connect app.
About Verint
Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®.
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