TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the launch of TTEC Titan, an AI-powered security platform designed to secure remote CX operations and distributed contact center workforces at enterprise scale. TTEC Titan combines AI-powered threat detection, real-time behavioral monitoring, fraud prevention, compliance management, and workforce security capabilities.
TTEC Titan addresses securing remote contact center environments with AI-powered threat detection and real-time behavioral monitoring.
Compliance support for global security standards including SOC 2 and PCI-DSS.
TTEC has over 20 years of remote CX experience with 20,000+ remote associates globally.
Remote CX outcomes: recruitment cycles up to 25x faster, 20%-40% higher retention rates, up to 97% reduction in wait times during healthcare surges.
Titan integrated with TTEC SmartHire (AI recruiter "Sam") and TTEC Perform for real-time coaching.
Available immediately to new and existing TTEC clients globally.
"TTEC Titan removes one of the last barriers to fully realizing remote CX at scale: enterprise-grade security," said Mark Lyndsell, senior vice president of operations at TTEC. "Our clients no longer have to choose between flexibility and control. With Titan, they get both: secure, resilient operations and access to the best talent anywhere."
TTEC's Remote CX model eliminates dependence on physical infrastructure, enabling organizations to scale quickly, maintain continuity, and recruit talent without geographic constraints. TTEC Titan ensures this model is protected at every level.
Core capabilities include:
AI-powered threat detection with real-time security monitoring and rapid response
Behavioral monitoring and intervention tools to reduce fraud and risk
Compliance support for global security standards including SOC 2 and PCI-DSS
With more than 20 years of remote customer experience and over 20,000 remote associates globally, TTEC has demonstrated the operational and business benefits of secure remote CX delivery, including:
Recruitment cycles up to 25x faster
20%-40% higher retention rates
Up to 97% reduction in wait times during healthcare surges
11% increase in bundled conversions for insurance clients
TTEC Titan is embedded across the full Remote CX lifecycle – from AI-powered hiring with TTEC SmartHire and "Sam," its voice AI recruiter, to real-time coaching through TTEC Perform, ensuring security is integrated into every interaction.
This end-to-end approach enables organizations to embed security, compliance, workforce intelligence, and operational oversight into every stage of the customer experience lifecycle.
Availability
TTEC Titan is available immediately to new and existing TTEC clients globally.
About TTEC
TTEC Holdings, Inc. is a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-generation digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company also delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back-office, and fraud prevention services. Founded in 1982, TTEC's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
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