Inbenta, an enterprise AI platform for customer experience (CX), has announced it has been named a finalist for the 2026 STAR Award for AI Value Optimization by the Technology & Services Industry Association (TSIA), one of TSIA's highest honors. The recognition centers on Inbenta's Encore platform. Inbenta will be recognized alongside this year's STAR Award honorees at TSIA's Technology & Services World (TSW) 2026, October 19–21 at ARIA Resort & Casino in Las Vegas.
Inbenta named a finalist for the 2026 TSIA STAR Award for AI Value Optimization.
The recognition centers on Inbenta's Encore platform.
Encore delivers 40% lower cost per interaction than RAG-first architectures.
Deployment time is now hours for knowledge base structuring.
Inbenta serves more than 1,000 organizations.
Inbenta will be recognized at TSW 2026, October 19–21 in Las Vegas.
Conversational AI priced per interaction, not per token
Observable 40% lower cost per interaction than retrieval-augmented generation (RAG)-first architectures, due to a unique knowledge-first design
Deployment time is now taking just hours to structure a knowledge base that historically took four employees two months by hand
"Right now, most of the contact center AI market is asking CX leaders to choose between spending more and doing less. That's a choice nobody should have to make. We built Encore on a simple idea: the cheapest token is the one you never have to spend. Every new customer, channel or language should make the system smarter, not more expensive. Being named a TSIA STAR Award finalist means a lot to our team, because TSIA is the organization that benchmarks this industry. They're seeing what our customers already see. Real AI value comes from how you build it, not from haggling over the price of a token." – Melissa Solis, CEO, Inbenta
"When ROI can't be explained, budgets are questioned, and teams are downsized," TSIA wrote in The State of Customer Success 2026. Inbenta's view: the costliest habit in contact center AI is paying a model to compose answers the business already knows.
Encore uses Inbenta's proprietary Knowledge Engineering to turn enterprise content into expert-approved question-and-answer "intents" that are stored as verified answers, not generated on the fly. It connects to existing content in 30 to 60 minutes, is model-agnostic and is priced per interaction, not per token.
"We've more than doubled the number of people we're able to serve. What amazed me most is what it didn't cost." – Josh Willis, Founder and Director, Mission Regan
"Inbenta's chatbot now handles on average 91% of chat inquiries on its own, with less than 10% requiring escalation to a live agent." – Vanessa Day, Manager, Digital Content, Alterra Mountain Company
Learn more about Inbenta Encore or visit Booth #314 at TSIA's Technology & Services World 2026, October 19–21 in Las Vegas.
About Inbenta
For more than 20 years, over 1,000 organizations including BBVA, Deutsche Bank, Samsung and FamilySearch have trusted Inbenta to deliver enterprise AI that works. Accuracy and auditability are non-negotiable for organizations where customer experience is serious business. Inbenta delivers both through Encore, a flagship AI orchestration platform serving varied industries, including financial services, healthcare, travel and e-commerce. Customers achieve 75% faster deployment, 50% lower overhead and 35% better first-contact resolution, supported by a model-agnostic design that eliminates vendor lock-in.
