TQStarling, a ServiceNow Premier Partner, today announced the launch of its AI Control Tower services, a specialized offering designed to help enterprises operationalize AI governance using ServiceNow AI Control Tower. The service helps organizations move from AI policy to execution as generative AI and AI agent adoption outpaces existing governance structures.
As organizations rapidly adopt generative AI, AI agents and other advanced AI capabilities, many are finding that technology adoption is moving faster than the governance structures required to manage it. AI policies may exist, but organizations often lack a complete inventory of AI assets, clearly defined ownership, consistent risk classification, operational controls, approval workflows and the ability to demonstrate compliance and value.
TQStarling's AI Control Tower services are designed to close that gap. Rather than beginning with technology configuration, TQStarling starts with the enterprise operating model for AI governance. The company works with business, technology, risk and security leaders to establish the governance structures required to make ServiceNow AI Control Tower an effective system for managing AI across the enterprise.
TQStarling's approach is built around four stages designed to turn AI governance principles into operational ServiceNow artifacts:
Govern: Define governance objectives, scope, accountability, decision rights, executive alignment and the operating model for enterprise AI.
Understand: Establish an AI inventory taxonomy, ownership model and intake process that defines what constitutes an AI system, model, agent, dataset or other governed AI asset.
Operationalize: Translate governance requirements into working ServiceNow processes, including lifecycle workflows, risk classifications, approval chains, curated control libraries, attestations, oversight mechanisms and executive reporting.
Scale: Expand governance across the enterprise through integrations, automation, observability, ROI measurement and governance of increasingly autonomous AI systems and agents.
The service addresses a common challenge where organizations invest in governance technology before establishing the program that technology is expected to support.
TQStarling is a ServiceNow Premier Partner with a ServiceNow Validated Practice in Risk, Resilience and Sustainability, reflecting demonstrated expertise and delivery capabilities across the ServiceNow Risk portfolio.
That risk foundation plays a central role in the company's AI Control Tower offering. TQStarling brings experience across Integrated Risk Management, governance and compliance, business continuity, operational resilience, third-party risk and enterprise risk to the emerging discipline of AI governance.
The result is an approach that connects AI governance to the broader enterprise risk environment rather than treating it as a standalone technology initiative. TQStarling helps organizations translate AI governance principles and regulatory requirements into operational ServiceNow artifacts, including risk-tiered intake processes, RACI models, approval workflows, control libraries, attestations, AI asset inventories and management dashboards.
As part of the offering, TQStarling has introduced an AI Control Tower Readiness Assessment designed to help organizations determine whether their governance environment is ready to operationalize ServiceNow AI Control Tower.
The assessment evaluates organizational maturity across key dimensions including ownership, intake, AI inventory, policy, risk alignment, workflows, platform maturity and reporting visibility. Organizations receive a maturity score, identification of key governance gaps and recommended priorities for moving forward.
TQStarling's AI Control Tower services and readiness assessment are available now, enabling enterprises to establish the minimum governance foundation required to move safely, prove value and scale AI adoption with accountability and oversight.
About TQStarling
TQStarling is a ServiceNow Premier Partner focused on compressing time to value for enterprise transformation. The company combines senior-led consulting, specialized ServiceNow expertise, AI capabilities and practical execution to help organizations turn complex transformation initiatives into measurable business outcomes.
TQStarling holds a ServiceNow Validated Practice in Risk, Resilience and Sustainability and provides capabilities across ServiceNow Risk, Integrated Risk Management, AI and Automation, IT Service Management, Customer Service Management, Field Service Management, Security Operations and other enterprise workflows.
