Tines, the intelligent workflow platform, has launched AI in Tines - a comprehensive interaction layer designed to address AI fragmentation and enable organizations to embed AI securely and effectively across operations. By providing a single, governed interface for interacting with AI models, agents, and enterprise systems, Tines helps teams move beyond isolated proof-of-concepts and achieve consistent, production-ready value.
Quick Intel
Despite rapid AI adoption, IDC reports that 88% of proof-of-concepts fail to reach production due to missing context, connectivity, and governance. Fragmented deployments—such as standalone copilots or untrusted black-box agents—create data silos, permission challenges, and security concerns. Tines resolves these issues by orchestrating AI through intelligent workflows, ensuring controlled, transparent, and auditable behavior.
"Every organization is experimenting with AI, but most are struggling to operationalize it," said Eoin Hinchy, co-founder and CEO of Tines. "We are seeing a landscape cluttered with isolated copilots that use limited real-world value, and 'black box' agents that IT leaders are afraid to trust. Tines has changed that paradigm. We give teams a way to shape AI behavior through intelligent workflows, ensuring that when AI interacts with systems, it does so securely, predictably, and on the customer's terms."
Key features of the AI Interaction Layer include unified orchestration of AI agents, MCP clients and servers, and copilots under a single governed model. Tines extends MCP capabilities by allowing teams to build and manage MCP servers directly in the platform, precisely defining AI access and usage, then executing interactions through secure workflows.
Human-in-the-Loop controls let users trigger workflows via chat, retrieve context, or approve high-stakes actions, ensuring AI augments rather than replaces critical decision-making. Every AI interaction is fully logged within Tines, providing audit trails essential for compliance and trust.
"As organizations move beyond AI proof-of-concepts, Tines' new capabilities provide a critical governance layer for the AI ecosystem," said Christopher Kissel, Research Vice President, Security & Trust Products at IDC. "Their strategy allows teams to adopt agents, copilots, and MCP tools securely, ensuring that integrating AI into real-world workflows doesn't come at the cost of visibility or control."
"We are building for the hands-on users who care about execution, and the leaders who care about control," added Hinchy. "AI in Tines isn't just another copilot or agent. It's a path forward towards unifying AI experiences through intelligent workflows. It's about giving teams the confidence to scale AI responsibly, knowing that security and governance are built in instead of bolted on."
Trusted by leading organizations including Coinbase, Databricks, Mars, Reddit, and SAP, Tines empowers teams to operationalize AI agents and intelligent workflows securely, boosting productivity and future-proofing operations.
About Tines
Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, customers build a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done.
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