The Hackett Group, Inc., an ROI-led AI transformation firm, today announced it has joined the ServiceNow Partner Program as a Consulting and Implementation partner to help organizations identify high-value AI opportunities and accelerate workflow transformation with Hackett AI XPLR and the ServiceNow AI Platform. Together, the partnership enables enterprises to move beyond AI experimentation by pinpointing the highest impact AI initiatives and driving execution at scale. As AI investment accelerates, many organizations face a fundamental challenge: determining which opportunities will deliver meaningful business value and warrant enterprise-scale investment.
The Hackett Group joins ServiceNow Partner Program as Consulting and Implementation partner.
Hackett AI XPLR helps leaders assess and prioritize AI initiatives based on business impact, implementation complexity, and existing technology investments.
Solutions span employee experiences, customer service workflows, operational costs, and workforce productivity.
Hackett Group's proprietary insights based on benchmarking from 98% of Dow Jones Global Titans.
Hackett Group serves 90% of the Fortune 100.
AI platforms powered by Hackett Solution Language Model and Digital World Class benchmark metrics.
Hackett AI XPLR helps leaders assess and prioritize the initiatives with the greatest potential impact by evaluating them within the context of their existing processes, automation footprint and data readiness. Combined with the ServiceNow AI Platform, organizations can move more quickly from opportunity assessment to execution, accelerating workflow transformation and value realization across the enterprise.
Now, organizations can apply these insights across end-to-end enterprise processes – for example, improving employee experiences, optimizing customer service workflows, reducing operational costs and increasing workforce productivity – before scaling execution through the ServiceNow AI Platform.
"Organizations are investing billions of dollars in AI, yet many still lack a clear understanding of where those investments will create the greatest business value," said The Hackett Group Chairman and CEO, Ted A. Fernandez. "AI transformation is client-specific and process-first, not technology-led. Organizations that understand which workflows drive strategic and economic value will be better positioned to scale AI successfully. Together with ServiceNow, we're helping clients move from AI opportunity identification to operational execution faster and with greater confidence."
About The Hackett Group
The Hackett Group, Inc. is an ROI-led, AI enterprise transformation firm that helps clients enable AI world-class performance. Its experts and engineers leverage proprietary AI delivery platforms – Hackett AI XPLR, ZBrain, XT, AIXelerator and AskHackett – to accelerate and enhance the delivery of the company's solutions and services.
The AI platforms are powered by the company's domain-specific Hackett Solution Language Model informed by Hackett Process and Performance Intelligence – including Digital World Class benchmark metrics, best-practice process flows and service delivery model solution frameworks, which accelerate and enhance the delivery of its services. The Hackett Group's proprietary insights are based on benchmarking results from leading global organizations, including 98% of Dow Jones Global Titans, 97% of the Dow Jones Industrials and 90% of the Fortune 100.
