TELUS Digital, a global digital customer experience and AI-driven transformation provider, has announced a strategic partnership with https://elevenlabs.io/?utm_source%3Dgoogle%26ut... target="_blank" rel="noopener">ElevenLabs, an AI company specializing in voice and communication technologies. Under this partnership, TELUS Digital becomes a preferred implementation partner for ElevenLabs’ ElevenAgents platform, designed to automate and enhance enterprise voice-based customer interactions.
The collaboration focuses on deploying scalable voice AI solutions that streamline customer service operations while improving efficiency and personalization.
TELUS Digital and ElevenLabs have entered into a partnership aimed at scaling enterprise voice AI across customer experience ecosystems. As part of the agreement, enterprises will contract directly with ElevenLabs while relying on TELUS Digital for implementation, integration, governance, and ongoing operational support.
The partnership enables organizations to deploy voice AI agents without rebuilding existing customer service infrastructure.
ElevenAgents is designed to manage high-volume customer interactions using AI voice technology while seamlessly escalating complex or sensitive issues to human agents.
These AI agents can:
This approach enhances customer experience while freeing human agents to focus on high-value interactions requiring empathy and judgment.
Under the partnership, TELUS Digital leads end-to-end deployment of ElevenAgents, including solution architecture, integration with enterprise systems, and governance frameworks.
The company integrates voice AI across major CX and CRM platforms such as Genesys, Twilio, Amazon Connect, Zendesk, and Salesforce. It also provides ongoing managed services to ensure continuous optimization and scalability of deployed AI systems.
TELUS Digital leverages its large-scale operational expertise and forward-deployed engineering model, embedding teams directly into client environments to support real-time implementation and improvement.
Voice AI is positioned as a key driver of efficiency in enterprise customer operations. By automating routine queries and onboarding processes, organizations can reduce response times and improve service consistency.
TELUS Digital has already applied ElevenLabs technology internally through its AI-powered training systems, reducing agent onboarding time and improving readiness through simulated customer interactions.
In production environments, early implementations have shown measurable improvements in customer retention and satisfaction through proactive engagement models.
The ElevenAgents platform is designed for high-volume customer-facing industries including:
It supports enterprise-scale deployments where consistent, multilingual, and always-available customer interaction systems are critical.
The partnership emphasizes responsible AI deployment with built-in governance controls, including customer disclosure of AI usage, data access limitations, and compliance with standards such as SOC 2, HIPAA, and GDPR.
TELUS Digital also ensures human oversight remains central, with escalation pathways for sensitive or complex customer interactions.
The partnership between TELUS Digital and ElevenLabs highlights the accelerating adoption of enterprise voice AI in customer experience transformation. By combining TELUS Digital’s implementation expertise with ElevenLabs’ conversational AI technology, the collaboration enables scalable, multilingual, and governed voice automation across global enterprises while preserving the role of human agents in high-value interactions.
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for clients. Its capabilities include customer experience management, AI-driven automation, cloud solutions, and trust and safety services. Learn more at telusdigital.com
ElevenLabs is an AI company specializing in voice and communication technologies. Its platforms include ElevenAgents for enterprise voice AI, ElevenCreative for content generation, and ElevenAPI for developer access to AI audio models.
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