Telnyx has announced a strategic partnership with 2X Solutions to advance the capabilities of outbound voice automation. This collaboration integrates Telnyx's robust Voice AI infrastructure with 2X Solutions' expertise in conversational AI, enabling businesses to automate their sales and engagement outreach while maintaining a seamless human touch.
Telnyx and 2X Solutions partner to enhance outbound Voice AI and automation.
The integration combines Telnyx's low-latency Voice API with 2X's conversational AI platform.
AI agents can initiate calls, qualify leads, and seamlessly transfer to human sales reps.
A key feature is the "whisper-transfer," allowing reps to listen in and take over calls smoothly.
The goal is to increase conversion rates and efficiency in outbound sales workflows.
The partnered solution is available immediately to enterprise customers globally.
The partnership is designed to solve a key challenge in sales automation: maintaining engagement when transitioning from an AI to a human agent. By leveraging Telnyx's private global network and real-time media streaming, 2X Solutions has built intelligent outbound workflows where AI agents handle initial contact and qualification. When a prospect is ready, the system can instantly and silently transfer the call to a live sales representative without any disruption to the conversation.
This approach aims to deliver the efficiency of automation with the empathy of human interaction. “Our mission at 2X Solutions is to help companies engage leads and customers instantly and intelligently,” said Kevin DeMeritt, CEO at 2X Solutions. “By building on Telnyx’s infrastructure, we’ve been able to design outbound voice workflows that combine the efficiency of AI with the empathy and intuition of human reps. It’s truly the best of both worlds.”
The core technical innovation enabling this smooth experience is the use of specific Telnyx Programmable Voice features, including bi-directional media streaming and the Whisper functionality. This allows a sales representative to listen to an AI-driven call in real-time. When the moment is right, the rep can press a single key to take over the conversation, with the prospect unaware of any technical handoff. This eliminates the typical drop-offs associated with call transfers and ensures a continuous, natural dialogue.
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