Tekvision today announced the launch of the Flow Suite, a pair of testing and assurance products for contact centers, which the company plans to showcase this week at Customer Contact Week in Las Vegas. The suite includes FlowAX, which assures conversational AI, voice and chat agents, and agent-assist systems, and FlowCX, which automates testing for customer journeys those systems rely on. Together, FlowAX and FlowCX help enterprises test whether their AI and customer journeys are working as intended before failures reach customers.
Tekvision launches Flow Suite with FlowAX for conversational AI testing and FlowCX for customer journey testing.
FlowAX places real calls and digital chats to verify AI responses, brand consistency, and compliance.
FlowCX tests customer journeys end-to-end with no-code visual test case building.
Both products work across voice and digital channels with CCaaS platform integration.
FlowAX supports AI-driven personas including frustrated, rushed, or adversarial callers.
The suite supports regulated industries with SOC 2 Type II controls.
FlowAX places real calls and digital chats into an organization's contact center and verifies whether the AI gives the right information, stays on brand, meets compliance requirements, and responds appropriately. It can run scripted regression testing and use AI-driven personas, including frustrated, rushed, or adversarial callers, to surface issues scripts may miss. This approach ensures that conversational AI systems perform reliably across a wide range of customer interaction scenarios.
FlowCX tests the journeys themselves by placing calls and digital conversations into the contact center, walking each journey end to end and verifying what happens at every step. Test cases can be built visually without code and run automatically on a schedule. This enables organizations to continuously validate that their customer journeys, including IVRs, routing paths, and self-service flows, are functioning correctly after releases and updates.
The launch comes as enterprises rely on AI to manage customer interactions while facing growing expectations around accuracy, reliability, security, documentation, and monitoring. Conversational AI can produce different responses to similar inputs, while IVRs, routing paths, and self-service flows can break silently after releases. Tekvision's Flow Suite closes that gap from both directions. FlowAX tests the AI itself, while FlowCX tests the journeys the AI depends on, helping organizations identify issues earlier, support compliance, and create evidence that systems are performing as intended.
Mike Lee, President of Tekvision, commented: "Our mission is to help enterprises deploy AI safely, without letting testing slow them down. The more testing and assurance we can put in their hands, the more confidence businesses have before enabling AI in front of their customers." This mission reflects the growing need for organizations to validate AI systems before they impact real customers.
AI-powered customer service is increasingly the first point of contact for essential services. When these systems fail, customers can receive incorrect information, face delays, struggle to reach support, or leave problems unresolved. The Flow Suite addresses this risk by providing comprehensive testing across both AI systems and the customer journeys they support, all integrated with CCaaS platforms and supporting regulated industries with SOC 2 Type II controls.
About Tekvision
Tekvision builds testing and assurance software for conversational AI and customer experience. Through its Flow Suite, including FlowAX and FlowCX, Tekvision helps enterprises verify that AI systems and customer journeys work as intended before customers experience them.
