TechSee has appointed Matt McKernan as Senior Vice President of Sales for North America to scale enterprise adoption of its Visual AI platform. McKernan brings over 25 years of sales leadership in customer experience and CCaaS, joining as demand accelerates for using visual AI to resolve complex, high-cost service interactions in contact centers, field service, and self-service.
TechSee appoints Matt McKernan as SVP of Sales, North America.
McKernan brings 25+ years of CX, CCaaS, and enterprise sales leadership.
The hire aims to scale adoption of TechSee's Visual AI platform.
Visual AI is used to resolve complex service issues in telecom, smart home, and more.
TechSee has partnerships with industry leaders like NICE and Genesys.
The company's solutions have recently been recognized with Stevie Awards.
The appointment is a strategic move to capitalize on growing enterprise demand for visual AI solutions that go beyond hype to deliver measurable operational impact. TechSee's platform uses visual intelligence—allowing agents or AI to see the customer's physical environment—to diagnose and resolve complex technical issues, particularly in sectors like telecom, smart home, and home building where service interactions are costly and challenging.
McKernan's background includes senior roles at companies like Content Guru, Verint, and NICE inContact, where he contributed to significant revenue growth and successful market expansions. His experience in selling complex, outcomes-focused solutions in the customer experience domain aligns with TechSee's need to guide large enterprises through the adoption of a transformative but relatively new category of AI technology.
McKernan joins TechSee during a period of increased traction with major U.S. telecom providers, smart home companies, and home builders. The company has also strengthened its position within the broader contact center ecosystem through key partnerships with CCaaS leaders like NICE and Genesys. This foundation, combined with recent award recognition for implementations with partners like Google, provides a strong platform for scaled growth in the North American market.
"What stands out about TechSee is its ability to address the hardest service problems," said McKernan. His leadership is expected to help TechSee move more enterprises from AI experimentation to production deployment, translating visual AI's potential into widespread cost reduction, improved customer satisfaction, and lower churn.
About TechSee
TechSee is the leading Visual AI-powered platform harnessing vision to transform customer service. By enabling businesses to see the problem and solve it effectively, TechSee eliminates friction, reduces costs, and enhances customer satisfaction. Trusted by Fortune 500 companies and industry leaders in telecom, home security, and smart home, our platform delivers seamless, intelligent service experiences at scale.
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