TeamViewer, a global leader in digital workplace solutions, is reporting significant and rapid adoption of its artificial intelligence offering just three months after its promotion. To date, TeamViewer AI has automatically summarized more than 270,000 IT support sessions, with the volume of summaries growing fourfold from August to October 2025 compared to the prior three months. Customers are achieving substantial efficiency gains, including saving 5-10 minutes of documentation work per IT ticket and resolving issues up to 25% faster.
TeamViewer AI has automatically summarized over 270,000 IT support sessions.
Session summaries grew 4x from August to October 2025.
The AI saves 5-10 minutes of documentation work per IT ticket.
It enables up to 25% faster resolution of IT issues.
The number of customers actively using AI features grew by 60% in two months.
TeamViewer's vast proprietary data from over 645k customers fuels further AI development.
The AI features have been adopted by approximately 10,000 customers who opted in, with the number of active users growing by 400% from July to October 2025. This rapid uptake underscores the immediate value the technology delivers. By automating the summarization of support sessions, TeamViewer AI eliminates a significant manual burden for IT teams. The saved time per ticket and accelerated resolution rates translate directly into higher productivity, lower operational costs, and improved service levels for businesses leveraging the platform.
As a pioneer in secure remote connectivity with over 645,000 paying customers and more than one billion remote connections annually, TeamViewer possesses a vast and differentiated set of proprietary data. This includes access to telemetry data from millions of devices where its Digital Employee Experience (DEX) client monitors health and performance. This unique data foundation positions the company to build further AI momentum, evolving its core business from reactive remote support to proactive and autonomous IT management powered by agentic AI, which will be showcased at the upcoming Microsoft Ignite conference.
TeamViewer provides a Digital Workplace platform that connects people with technology - enabling, improving and automating digital processes to make work work better.
In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 645,000 customers across industries rely on TeamViewer to optimize their digital workplaces - from small to medium-sized businesses to the world's largest enterprises - empowering both desk-based employees and frontline workers. Organizations use TeamViewer's solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance - leveraging Al and integrating seamlessly with leading tech partners.
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