SysAid, a prominent AI-first IT Service Management provider, has launched a new embedded integration with Workato, the market leader in agentic orchestration. This powerful capability allows SysAid customers to seamlessly connect over 1,000 third-party applications, enabling them to build, deploy, and scale no-code, end-to-end automation workflows across IT, HR, Finance, and Customer Support directly within the SysAid platform.
Quick Intel
SysAid embeds Workato's automation platform directly into its ITSM solution.
The integration enables connections to over 1,000 third-party applications.
It provides a no-code/low-code environment for building complex, cross-departmental workflows.
The solution is designed for enterprise-grade security, reliability, and scalability.
Use cases include automating ticket resolution by triggering actions in tools like Azure DevOps.
It extends the value of IT service management across the entire business.
Unlocking Enterprise-Wide Automation
This integration addresses the growing customer need for a service management platform that integrates effortlessly with a diverse and sprawling tech stack. By embedding Workato's powerful orchestration capabilities, SysAid empowers organizations to automate complex processes that span multiple departments without requiring any custom code. This eliminates silos and drives unprecedented operational efficiency. Avi Kedmi, CEO at SysAid, stated, "By embedding Workato, the best automation solution in the market, we're giving them the flexibility to connect their systems, automate processes, and innovate faster without writing a single line of code."
Core Capabilities for Connected Operations
The embedded Workato functionality is built on four core pillars that redefine integration and automation. It offers a no-code/low-code drag-and-drop interface for rapid workflow development, end-to-end integrations across a vast library of applications, smart triggering that responds to real-time events, and enterprise-grade security and scalability. This allows SysAid's AI, such as the SysAid Copilot, to drive actions that trigger multi-system recipes, automating resolutions and streamlining service delivery.
Validated Performance and Immediate Availability
Following a successful beta program where customers reported high success rates and reduced manual effort, the integration is now available to all SysAid customers worldwide. Nam Le, SVP & GM Embed at Workato, said, "Workato and SysAid share a commitment to unleash the true potential of IT across the entire organization. By embedding Workato into the SysAid platform, businesses can now automate at scale, seamlessly connect every tool in their tech stack, and drive unprecedented efficiency and innovation throughout their operations."
The launch of the embedded Workato integration marks a significant step in SysAid's mission to liberate organizations through AI and automation. By providing a unified, no-code platform for enterprise-wide workflow orchestration, it positions IT as a central driver of productivity and innovation across the entire business.
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid's Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid's AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.
With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.
Workato transforms technology complexity into business opportunity. As the leading agentic orchestration company, Workato empowers enterprises to connect and unify data, processes, applications, and experiences. Its AI-driven platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by more than 12,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world.
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