Synthflow AI, an enterprise AI agent platform for customer conversations, today announced that its agentic voice AI is now available on the Zoom App Marketplace for both Zoom Contact Center and Zoom Phone. The integration lets enterprises run AI voice agents and human teams in a single workflow, with context carried across handoffs. The integration's first at-scale deployment is live across more than 700 Batteries Plus locations, showcasing how the partnership scales AI-powered customer experience for multi-location retail brands.
The integration's first at-scale deployment is live today with Batteries Plus, the nation's leading battery and power solutions service center, rolling it out on Zoom Phone across its network of more than 700 U.S. locations.
Synthflow agents respond in under half a second and resolve routine requests end to end. When a caller needs a person, the agent completes a warm transfer to a human expert, passing along the full transcript and any actions already taken, so that the customer doesn't have to repeat themselves, and the right person picks up with context already in hand.
The launch coincides with enterprise buyers growing wary of AI agent hype. Recent Deloitte research highlights that only 15% of organizations have scaled orchestrated, multi-agent adoption, and many that have are stuck applying it to low-risk, low-ROI use cases. Just 5% say their business processes are highly prepared for AI agents at all.
Most enterprises layer agents on top of existing processes chasing quick wins, yet only 1 in 5 are prepared to redesign those processes for robust and measurable agentic operation. That gap between AI ambition and measurable return is what Synthflow's Zoom integration closes. Rather than another pilot, Batteries Plus went live across its full network of more than 700 locations, running inside Zoom Phone, a platform already embedded in its operations.
For enterprise decision-makers under pressure to prove ROI on AI investment, that combination of production scale and deployment inside an existing, trusted system is the differentiator that turns ambition into proven outcomes.
Zoom's open, API-first architecture lets Synthflow AI agents work inside the existing business workflows enterprises already run, passing conversation state, intent, and customer history into Zoom, and reading back from CRM and ticketing systems.
In retail, speed to outcome is what enterprise customers prioritize. The integration accelerates that outcome at scale, getting enterprises live in days, not weeks or months, while keeping context, quality, and control in one place for both agents and customers.
The rapid five-week rollout from kick-off to pilot demonstrates enterprise-grade reliability and fast deployment for voice AI in production environments. Customers experience natural conversations with agents while store associates focus on more complex, critical tasks in store, delivering a win-win for CX automation and operational efficiency.
About Synthflow AI
Synthflow AI is an enterprise AI agent platform that automates customer conversations across phone and chat. Built for production environments, it combines agent orchestration with its own telephony infrastructure to deliver reliable performance, fast deployment, and full control over the end-to-end conversation flow. A G2 Grid Leader for AI Agents, Synthflow AI has processed over 65 million customer calls for more than 100 enterprise customers, including Freshworks and Thryv.
About Batteries Plus
Batteries Plus is the nation's leading battery and power solutions service center, offering a comprehensive selection of products, technical expertise, and customized services through a nationwide network of over 800 locations open and in development. Headquartered in Hartland, Wisconsin, and owned by Freeman Spogli, Batteries Plus is dedicated to providing reliable, commercial and residential power solutions – including batteries, lighting, and repair services – to help organizations and customers minimize downtime and maximize efficiency.
