SoundHound AI, Inc., a global leader in voice and conversational AI, and LivePerson, a pioneer in enterprise conversational AI serving hundreds of enterprise and mid-market brands, today announced they have entered into a definitive agreement under which SoundHound will acquire LivePerson. The combination unifies SoundHound's industry-leading voice and agentic AI platform with LivePerson's digital engagement capabilities, which power one billion customer messages per month. The acquisition will also deliver additional revenue and scale to SoundHound AI, enhancing the company's leadership position as a provider of voice and agentic AI to many of the world's premier enterprise businesses.
SoundHound AI acquires LivePerson for $43M equity value (22% premium over 30-day VWAP), with total enterprise value of $250M after debt discounts.
Combined company serves 25 of the Fortune 100, including 12 of top 15 global banks, 4 of top 5 global airlines, 4 of top 5 global automakers, and 10+ leading telecom providers.
LivePerson powers one billion customer messages per month across hundreds of enterprise and mid-market brands.
Combined business expected to reach $500M revenue opportunity based on existing customer base alone.
SoundHound expects 2027 revenue range of $350M-$400M with at least $100M growable contribution from LivePerson's long-tenured customers.
Combined data foundation of tens of billions of customer interactions annually from SoundHound's billions of voice interactions and LivePerson's one billion digital messages per month.
"This transformational combination brings together two complementary conversational AI pioneers. SoundHound and LivePerson will define the future of agentic customer service, helping businesses replace fragmented legacy technologies with best-in-class multimodal experiences for the AI-driven era ahead of us," said Keyvan Mohajer, CEO and Co-Founder of SoundHound AI. "Our combined customers will realize immediate value through expanded capabilities and enhanced scale. And by leveraging our unified conversational datasets, we are accelerating the evolution of our already powerful agentic AI platform to ensure impressive precision and market-leading performance."
"The artificial boundaries between 'talking' and 'typing' are disappearing. Consumers expect to start a complex request over the phone and finish it seamlessly via text or web messaging, without ever repeating themselves or losing context," said John Sabino, CEO of LivePerson. "Historically, orchestrating a strategy across both voice and digital channels meant juggling multiple specialized vendors. This acquisition changes that dynamic. By bringing SoundHound's cutting-edge, proprietary voice AI and LivePerson's premier digital messaging together under one roof, we will offer the industry's most complete portfolio of customer engagement solutions."
Unified Voice and Digital Platform: Combining SoundHound's agentic voice AI and LivePerson's Conversational Cloud creates the world's leading end-to-end omnichannel conversational AI platform.
Enhanced AI Capabilities for LivePerson Customers: SoundHound's fully agentic platform and AI models will deliver improvements in performance, user experience, containment, and overall customer health.
Expanded Customer Base and Vertical Diversification: Deepens SoundHound's presence in financial services, telecommunications, and healthcare while extending into travel, hospitality, and retail.
Upsell and Cross-Sell Opportunities: SoundHound's voice AI will be offered to LivePerson's digital customers, one of the most frequently requested capabilities from LivePerson's customer base.
Strengthening the Combined Business: SoundHound's strong balance sheet, engineering scale, and proven AI innovation will strengthen the combined business.
Data Advantage: Combining SoundHound's billions of voice interactions annually with LivePerson's one billion digital messages per month creates a combined data foundation of tens of billions of customer interactions annually.
Proven Acquisition Track Record: LivePerson marks SoundHound's fifth strategic acquisition following successful integrations of Amelia, Interactions, and others.
SoundHound is acquiring LivePerson for an equity value of $43M, representing approximately a 22% premium over the corresponding 30-day volume-weighted average value. At closing, SoundHound expects to receive $74M of LivePerson's cash balance prior to repayment of the 2026 Convertible Senior Notes. After taking into account significant discounts on LivePerson's remaining debt, the transaction implies a total enterprise value of $250M. At closing, SoundHound will retire the discounted debt with a mix of cash and equity, at SoundHound's discretion. The combined company is expected to have a strong balance sheet with no debt. The transaction is expected to close in the second half of 2026, subject to customary regulatory approvals and closing conditions.
About SoundHound AI
SoundHound AI, a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound's voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, telecom, smart devices, and restaurants. The company's groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise.
About LivePerson
LivePerson is the enterprise leader in predictable conversational AI. The world's leading brands use our award-winning Conversational Cloud and Syntrix platforms to connect with millions of customers. We power nearly a billion messages every month, providing uniquely rich data analytics, agent training, and AI evaluation tools to unlock the power of conversational AI for better business outcomes.
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