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Smartsheet, a leading AI-enhanced work management platform, has appointed Stephanie Berner as its Chief Customer Officer (CCO). This strategic move highlights the company’s focus on customer-centric innovation as it navigates a new phase of growth, leveraging AI to elevate customer experiences and drive market leadership.
Stephanie Berner named Chief Customer Officer at Smartsheet.
Berner brings 15+ years of B2B SaaS leadership from Atlassian, LinkedIn.
Focuses on AI-driven strategies for enhanced customer success.
Aims to deepen customer relationships and maximize lifetime value.
Supports Smartsheet’s expansion into new markets with AI innovations.
Reinforces commitment to exceptional customer experiences.
Smartsheet’s appointment of Stephanie Berner as CCO underscores its commitment to delivering exceptional customer experiences. With over 15 years of leadership in B2B SaaS, Berner joins from Atlassian and LinkedIn, where she built and scaled high-performing teams. “We're thrilled to welcome Stephanie to the Smartsheet team,” said Sunny Gupta, Acting CEO and Executive Chairman of the Board. “Her experience in the work management market, proven track record and deep understanding of the B2B SaaS customer journey will be key as we enter a new era of AI-driven innovation.”
Berner’s role will focus on pioneering AI-driven strategies to enhance customer success. Smartsheet’s platform, trusted by over 85% of 2025 Fortune 500 companies, integrates transformative AI capabilities to streamline work management. “I am thrilled to join Smartsheet at such an instrumental moment,” said Berner. “The company’s reputation and success are founded on a passionate and loyal customer base, a cornerstone I’m excited to build upon, and we have an incredible opportunity to leverage Smartsheet’s AI-driven innovation to further delight our users and forge new pathways for customer success.”
With expertise in navigating global expansion, Berner is positioned to lead Smartsheet into new markets while redefining customer success. Her comprehensive customer strategy will prioritize fostering deep relationships, maximizing lifetime value, and turning users into passionate advocates. This aligns with Smartsheet’s vision to deliver unparalleled value through its AI-enhanced platform, ensuring sustained growth and customer satisfaction.
Smartsheet’s appointment of Stephanie Berner as CCO marks a pivotal step in its journey toward AI-driven innovation and customer excellence. Her leadership will strengthen the company’s position as a market leader, delivering transformative solutions for enterprises worldwide.
Smartsheet is the modern enterprise work management platform trusted by millions of people at companies across the globe, including over 85% of the 2025 Fortune 500 companies. The category pioneer and market leader, Smartsheet delivers powerful solutions fueling performance and driving the next wave of innovation.
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