Smart Communications™, a leading technology company focused on helping highly regulated organizations engage in more meaningful customer conversations, today announced the appointment of Heidi Johnson as Chief Product and Technology Officer. Johnson will succeed Simon Tindal, who is retiring from Smart Communications, and will lead the company's innovation strategy and product and technology organization.
Heidi Johnson joins Smart Communications with a proven track record of developing and scaling enterprise-grade platforms in highly regulated environments. Her background includes senior leadership roles at Bloomberg, IHS Markit, Komodo Health, and Carta, where she drove customer-centric solutions leveraging cloud, data, and AI technologies. Johnson also brings strategic insight from her time as Chief Product Officer in Residence at Products That Count and mentoring at MIT Sandbox.
Simon Tindal, who played a pivotal role in establishing the technological foundation of Smart Communications over nearly two decades, will retire to pursue a new personal venture. He will remain closely involved as a full-time advisor in the coming months, collaborating with Johnson to ensure continuity and sustained momentum.
“Heidi brings a proven track record of building and scaling enterprise-grade platforms, with deep expertise in product, cloud, data, and AI in highly regulated environments,” said Leigh Segall, CEO of Smart Communications. “Her customer-centric approach and ability to translate complex technology into tangible business impact make her the right leader for this next chapter. She enters this role with a strong foundation, built through Simon’s extraordinary contributions over more than two decades. Simon’s impact on the company’s growth, resilience, and evolutionary journey with our customers is immeasurable. We express our deep appreciation for his leadership. Under Heidi’s leadership, our product and technology organizations are strongly positioned to accelerate our innovation roadmap and realize our AI vision. We are excited about the continued momentum Heidi brings to SMART.”
“Smart Communications is uniquely positioned at the intersection of deep domain expertise, trusted technology, and a clear vision for the future,” said Heidi Johnson, Chief Product and Technology Officer at Smart Communications. “This product suite is designed to operate at enterprise scale, with security, compliance, and resilience at its core. I am excited to build on this foundation and accelerate our product and AI development plans to deliver meaningful, compliant innovation to customers operating in highly regulated industries.”
“I’m incredibly proud of what we’ve built at Smart Communications,” said Simon Tindal. “From the beginning, the company has focused on solving real problems for customers operating in complex, regulated environments, and that focus has never been stronger. Heidi is an exceptional leader with the right experience and vision to take this platform forward, and I’m excited to support a smooth transition as the company enters its next chapter.”
This leadership transition reinforces Smart Communications’ commitment to delivering its Conversation Cloud™ platform—enabling seamless, digitally compliant omnichannel experiences through intelligent orchestration, secure data capture, and digital archiving—for regulated industries worldwide.
About Smart Communications
Smart Communications is the trusted choice for regulated organizations looking to modernize complex processes and connect with customers at the moments that matter most. Its Conversation Cloud™ platform delivers seamless, digitally compliant experiences through omnichannel communications, intelligent orchestration, secure data capture, and digital archiving. More than 700 companies worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to reduce compliance risk, improve operational efficiency, lower costs, and accelerate digital transformation. Today, with more than 30 pre-built connectors, Smart Communications integrates seamlessly with trusted enterprise systems like Salesforce, AWS, Guidewire, DuckCreek, OneSpan, and Pega, and supports more than 60 billion critical customer conversations annually.
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