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xtype has announced that Simon Short, senior vice president of customer excellence at ServiceNow, has joined its Board of Directors. Short brings extensive experience in software and customer success, including roles as former EVP of customer success at Salesforce, former CTO at Capgemini, and global lead for Capgemini’s Digital Customer Experience Global Service Line. At ServiceNow, he leads the Customer Excellence Group, ensuring customers achieve exceptional outcomes from their platform investments.
Simon Short's addition to xtype's board reflects growing market demand for embedded governance to accelerate customer success in enterprise platforms. xtype, founded in 2020, specializes in multi-instance governance for ServiceNow, providing real-time visibility, granular control, policy-driven orchestration, and always-on compliance. This approach enables quick, secure implementations on the ServiceNow AI Platform, maximizing ROI for customers across sectors like banking, healthcare, insurance, and manufacturing. The company's strong partnership with ServiceNow includes a 2024 investment from ServiceNow Ventures and designation as an Advanced Platform Build Partner, enhancing the platform's built-in governance foundation.
Ron Gidron, CEO of xtype, expressed enthusiasm about Short's expertise: "Simon is passionate about enterprise customer success, and shares xtype's commitment and vision to help customers get maximum value from their platform investments. Delivery governance is the next frontier for enterprise platforms, and we are tremendously excited to have Simon's expertise to help guide our shared vision." Short shared his insights: "Expectations in enterprise IT delivery are sky high, particularly in the age of AI. As organizations race to modernize, strong delivery governance must match the speed and scale of technology adoption. I'm excited to work closely with xtype to advance its role in supporting customers as they seek greater value from their technology investments and drive transformational outcomes."
xtype's Governance Platform empowers ServiceNow customers to accelerate innovation, manage platform operations, and ensure compliance through real-time tools. Trusted by Fortune 500 clients including Zurich Insurance and technology partner Teradata, xtype reduces operational risk and fosters consistent delivery, positioning it as a key enabler for AI-driven transformations.
Simon Short's board appointment strengthens xtype's leadership in platform governance, aligning with the rising need for secure, scalable solutions in the AI era. By integrating Short's customer excellence expertise, xtype is well-equipped to guide enterprises toward greater value from ServiceNow investments, driving innovation and compliance in dynamic IT environments.
Founded in 2020, xtype maximizes ServiceNow investments and is the only provider of multi-instance governance for ServiceNow platform teams, providing real-time visibility, control, orchestration, and compliance capabilities to accelerate safe and consistent delivery on the ServiceNow AI Platform. xtype is trusted by leading banks, pharma giants, global manufacturers, and top brands to empower teams to innovate faster, ensure compliance and reduce operational risk.
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