ServiceTrade has announced the appointment of Brian Schaad as chief technology officer. Schaad brings more than 20 years of experience building and scaling software engineering organizations across vertical SaaS, healthcare, and fintech, and will lead ServiceTrade's engineering organization spanning architecture, software development, quality assurance, data science, information security, site reliability, and DevOps.
Brian Schaad appointed CTO of ServiceTrade.
20+ years of engineering leadership across vertical SaaS, healthcare, and fintech.
Previously led engineering at Consensus, scaling to global team and AI-first transformation.
ServiceTrade launched Stella AI agents for quoting, scheduling, invoicing, and collections.
Stella built on Trade Intelligence with 14 years of commercial service history and 48M managed assets.
ServiceTrade serves 1,300+ commercial fire protection and mechanical contractors.
Schaad joins ServiceTrade from Consensus, a B2B demo automation company, where he spent five years leading engineering. There, he scaled the engineering organization into a global team, integrated multiple acquisitions, modernized the platform architecture, and led an AI-first transformation of both the product and the software development lifecycle. As CTO, Schaad's early priorities are scaling the platform's architecture to advance the engineering behind ServiceTrade's AI products while strengthening the core solutions customers already depend on every day.
ServiceTrade launched Stella, a suite of AI agents that work across the service lifecycle—handling quoting, scheduling, invoicing, and collections inside the platform contractors already run their businesses on, with more agents in development. Stella is built on Trade Intelligence, its proprietary data layer of 14 years of commercial service history and 48 million managed assets. Schaad's engineering organization will build on that foundation as demand for commercial contractor tools grows.
"I've scaled a lot of software companies, and what's clear in the AI era is that the winners are the ones utilizing data their competitors can't replicate. ServiceTrade has that, and it's a big part of why I joined," said Schaad. "I saw a strong product, a leadership team I wanted to work with and customers who do essential work. What I want to build here is a platform that keeps getting better and more reliable for the contractors who depend on it."
"AI is changing how commercial service contractors run their businesses, but innovation only matters if it's built on a platform that gets more solid and reliable every year. We've always believed both have to happen at once," said William Chaney, CEO of ServiceTrade. "Brian is built for that balance — he's proven he can push AI forward while also strengthening the foundation underneath it, and that's exactly what our contractors need from their technology partner right now."
About ServiceTrade
ServiceTrade is the leading AI-powered field service management platform for commercial fire protection and mechanical contractors. Built on Trade Intelligence, a proprietary data intelligence layer informed by more than 14 years of service and asset data, ServiceTrade connects field and office teams across the full service lifecycle, from sale and service delivery through quoting, invoicing, and customer engagement. Today, more than 1,300 contractors rely on ServiceTrade to run more efficient service operations. ServiceTrade is headquartered in Durham, North Carolina.
