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Global enterprises are seeking trusted partners to help them operationalize and scale artificial intelligence effectively. To meet this demand, ServiceNow, the AI platform for business transformation, and NTT DATA, a global leader in technology services, have significantly expanded their strategic partnership. The collaboration designates NTT DATA as a strategic AI delivery partner for ServiceNow and includes joint commitments to develop and market AI-powered solutions. This alliance is designed to help organizations across all industries and regions deploy AI-powered automation to achieve operational efficiency and transform how work gets done.
ServiceNow and NTT DATA expanded their global strategic partnership.
NTT DATA is designated as a strategic AI delivery partner for ServiceNow.
The companies will co-develop and co-sell AI-powered solutions.
NTT DATA will scale its internal use of the ServiceNow AI Platform.
The partnership aims to accelerate AI-led transformation for enterprises.
It includes advancing new AI deployment models for customers.
The expanded partnership is multi-faceted, focusing on both delivery and innovation. NTT DATA will serve as a strategic AI delivery partner, helping ServiceNow customers implement and scale AI-powered automation. The companies will also collaborate to deploy AI for customers across enterprise, commercial, and mid-market segments. Furthermore, they will jointly develop and market new AI-driven solutions, advancing deployment models through programs like ServiceNow's Now Next AI, which embeds AI engineering expertise directly into client projects.
A key component of the alliance is NTT DATA's commitment to becoming a "lighthouse customer" for ServiceNow. This means NTT DATA will scale its own internal use of the ServiceNow AI Platform, including AI Agents and Global Business Services, to drive its own operational productivity, efficiency, and customer experience improvements. This firsthand experience will enhance NTT DATA's ability to deliver and accelerate ServiceNow solutions for its own clients, creating a powerful feedback loop.
The ultimate goal of the partnership is to deliver tangible value to a broad range of organizations. By combining ServiceNow's agentic AI platform with NTT DATA's global delivery scale and deep industry expertise, the alliance aims to make AI-powered transformation more accessible. Amit Zavery, president and chief product officer at ServiceNow, stated, “Together, we’re transforming how the world’s leading enterprises operate, making work simpler, smarter, and more resilient with the ServiceNow AI Platform.”
The expanded partnership between ServiceNow and NTT DATA represents a powerful consolidation of expertise in the enterprise AI space. It signals a mature approach to AI adoption, where platform innovation is coupled with global implementation scale and industry-specific knowledge. This enables enterprises to move beyond experimentation and achieve sustainable, measurable business outcomes through responsible and scalable AI deployment.
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries.
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