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ServiceNow has announced a major multi-year investment of CA$110 million to accelerate AI adoption across Canada's public sector. The commitment includes establishing a new Canada Centre of Excellence, creating approximately 100 new high-skilled jobs, and deploying Canadian-hosted AI-ready digital infrastructure with advanced data residency and security controls. This initiative aims to support federal, provincial, and municipal organizations in modernizing service delivery and operational efficiency through secure, scalable AI.
ServiceNow commits CA$110 million to enable AI adoption in Canada's public sector.
The investment includes creating a new Canada Centre of Excellence and approximately 100 new Canadian jobs.
It will establish Canadian-hosted, AI-ready infrastructure with advanced data residency and security controls.
The initiative builds on ServiceNow's existing work with federal departments, provinces, and major cities.
The goal is to help public sector organizations automate work and improve citizen service delivery.
The move reinforces Canada's focus on digital sovereignty and secure, trusted innovation.
A core component of the investment is the deployment of enhanced, Canadian-hosted digital infrastructure designed specifically for the public sector's stringent requirements. This environment will provide advanced data residency, security, privacy, and operational controls, allowing government agencies to run the ServiceNow AI Platform locally. This sovereign approach is critical for public sector entities managing sensitive citizen data, giving them the confidence to automate workflows and scale AI initiatives while complying with national data governance policies.
“This is a major investment in Canada’s digital future,” said Chris Ellison, group vice president and general manager, ServiceNow Canada. “We’re deepening our commitment to the Canadian economy – creating high-skilled jobs, expanding our local footprint, and helping the Canadian public sector to modernize how it serves citizens. Our customers are asking for greater efficiency and the ability to scale with AI, and this investment ensures we can continue to deliver exactly that, securely and quickly.“
To complement the technical infrastructure, ServiceNow is establishing a Canada Centre of Excellence. This hub will house approximately 100 new Canada-based roles focused on accelerating deployments, deepening AI and cloud expertise, and partnering directly with Canadian public sector customers to drive faster time-to-value. The centre will serve as a focal point for collaboration, ensuring that ServiceNow's global capabilities are tailored to meet the unique needs and digital transformation priorities of Canadian government organizations.
The investment aligns with the Canadian government's strategic emphasis on advancing secure AI adoption and digital sovereignty. By combining local infrastructure, in-country expertise, and partnerships, ServiceNow aims to support the public sector's journey toward becoming more resilient, efficient, and AI-enabled.
“Advancing secure AI adoption and digital sovereignty is essential to building a resilient Canadian economy,” said Evan Solomon, Canada’s Minister of AI and Digital Innovation. “Collaborations like this show how together public sector and industry can drive trusted innovation that benefits Canadians.”
ServiceNow's significant investment underscores a strategic push to become the foundational AI platform for Canadian public sector modernization, providing the trusted infrastructure and local expertise necessary for government agencies to reinvent service delivery and operational workflows at scale.
About ServiceNow
ServiceNow is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 75 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results.
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