ServiceNow and Anthropic have announced a strategic collaboration to deeply integrate Anthropic’s Claude models into the ServiceNow AI Platform. Claude becomes the default model powering ServiceNow Build Agent, enabling developers of all skill levels to create and deploy sophisticated agentic workflows that reason, act, and execute autonomously. The partnership focuses on accelerating application development, reducing implementation time, and delivering governed AI solutions for mission-critical industries such as healthcare and life sciences.
ServiceNow Build Agent, enhanced by Claude, allows both professional developers and citizen developers to create applications and agentic workflows with minimal coding. Users can describe requirements in natural language, and Claude assists in designing, testing, and operationalizing solutions with enterprise-grade oversight. Early adoption has been strong, with expectations of fourfold growth in the next 12 months. The deepened integration enables more advanced agentic capabilities, where workflows autonomously reason, plan, and execute tasks.
ServiceNow is leveraging Claude across the implementation lifecycle to streamline deployments. By embedding AI throughout sales, configuration, and rollout processes, the partnership aims to cut implementation time by 50%. This methodology will extend to customers and partners, enabling faster adoption of ServiceNow solutions built on the governed AI Platform.
In healthcare and life sciences, ServiceNow is building agentic workflows powered by Claude to handle complex tasks such as research analysis and claims authorization. Claude Opus 4.5 leads major benchmarks in these domains, enabling faster processing—potentially reducing claims authorization from days to hours—while maintaining compliance and cost efficiency. These industry-specific solutions will be brought to market jointly by ServiceNow and Anthropic.
ServiceNow has applied Claude internally to transform its own operations:
“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” said Bill McDermott, chairman and CEO of ServiceNow. “This partnership is about reimagining how work gets done. It puts the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level. Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”
“A common error enterprises make with AI is to treat it as a kind of 'bolt on' tool that you access now and then. But the way to get much better results is to make AI an integral part of how you get work done — woven into the whole range of things workers do every day. That's where you actually start to see what these systems can do, and it's what we're doing in our partnership with ServiceNow,” said Dario Amodei, CEO and co-founder of Anthropic.
Claude is available as a preferred model within ServiceNow’s model choice strategy, alongside ServiceNow’s domain-specific models and other third-party options. Enterprises can access Claude’s reasoning and coding capabilities through the ServiceNow AI Platform, supporting over 80 billion annual workflows.
Enterprises can learn more about ServiceNow's AI Platform at servicenow.com/ai.
About ServiceNow
ServiceNow is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business.
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