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ServiceNow has finalized its acquisition of Moveworks, uniting their respective strengths in agentic AI, intelligent workflow automation, and enterprise search. This move is designed to create what the company describes as the world's most advanced AI platform for work, establishing an AI-native front door for employee engagement and service fulfillment.
ServiceNow has completed its acquisition of the AI assistant company Moveworks.
The deal combines ServiceNow's workflow automation with Moveworks' front-end AI assistant and enterprise search.
The goal is to create an "AI-native front door" that turns employee conversations into completed work.
Moveworks brings its Reasoning Engine and a user base of 5.5 million employees from companies like Siemens and Unilever.
ServiceNow reports its own AI agents already autonomously resolve 90% of internal IT and 89% of customer support requests.
The acquisition adds hundreds of AI experts to accelerate ServiceNow's platform roadmap.
The strategic combination aims to redefine how employees interact with enterprise systems. By integrating Moveworks' intuitive conversational AI assistant and powerful search capabilities as a front-end layer with ServiceNow's back-end workflow automation and AI governance, the platform seeks to turn natural language requests into autonomously completed tasks. This creates a unified interface for employees to get work done across IT, HR, and other service domains.
The ServiceNow AI Platform is built to automate work at scale with integrated AI. Moveworks complements this by providing the employee-facing interface that allows users to "ask, search, and take action naturally." Together, the technologies are positioned to connect every request with autonomous fulfillment, breaking down departmental silos. ServiceNow highlighted the proven scale of agentic AI, noting its own internal use resolves the vast majority of IT and support requests autonomously, cutting resolution times significantly.
Executives from both companies framed the acquisition as a acceleration of a shared vision for enterprise AI. “Moveworks accelerates ServiceNow’s vision to put AI to work for people across every corner of every business,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “Moveworks’ AI Assistant plus ServiceNow’s agentic platform will create an AI-native front door that turns conversations into completed work, allowing customers to resolve issues autonomously, trigger intelligent workflows, and get results – securely, responsibly, and at scale.”
Bhavin Shah, CEO of Moveworks, added, “By joining ServiceNow, we can now scale this agentic strategy for any organization by connecting our AI Assistant and enterprise search, powered by our Reasoning Engine, with ServiceNow’s trusted workflow automation and AI governance.”
The acquisition builds on an existing relationship, with ServiceNow already being one of Moveworks' many integrations. The combined entity notes approximately 250 mutual customers and highlights Moveworks' impressive enterprise adoption, with nearly 90% of its customers having deployed the technology to 100% of their employees. The addition of Moveworks' team of hundreds of AI experts is expected to further fuel innovation and accelerate the scaling of ServiceNow's AI capabilities across its platform.
The completion of this acquisition marks a significant consolidation in the enterprise AI landscape. It positions ServiceNow to offer a more comprehensive, end-to-end AI solution that manages the full spectrum from employee interaction to backend workflow execution. This move underscores the strategic imperative to not only deploy AI tools but to create cohesive, intelligent ecosystems that fundamentally reshape productivity and engagement at an organizational level.
About ServiceNow
ServiceNow is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 75 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results.
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