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RingCentral, Inc., a global leader in AI-powered business communications, today announced a strategic integration with OpenAI to bring generative AI directly into enterprise voice communications. By combining RingCentral’s high-fidelity, low-latency voice infrastructure with OpenAI’s frontier models, the collaboration enables context-aware, human-like interactions that transform customer and employee experiences across the entire conversation lifecycle.
Voice remains the most immediate and intent-rich channel for customer interactions. RingCentral and OpenAI bridge cutting-edge AI with practical business needs by embedding intelligence into live conversations. This enables natural, responsive experiences with exceptional clarity and low latency, supporting automation at scale while preserving human touchpoints when needed. The integration accelerates RingCentral’s AI roadmap, extending from automated call handling to proactive employee assistance that keeps work flowing without friction.
RingCentral AI Receptionist (AIR) automates inbound calls with natural, human-like conversations—answering inquiries, scheduling appointments, routing requests, and following up as required. When escalation to a human is necessary, context transfers seamlessly to RingCentral AI Virtual Assistant (AVA). AVA equips employees with real-time insights drawn from across the platform, enabling faster decisions, automated task handling, and more meaningful outcomes from every routed interaction.
Unlike tools limited to document or meeting summaries, AVA builds on actual voice conversations to provide accurate, context-rich support tailored to roles and needs.
“OpenAI enables us to turn powerful technology into tangible business value – from AI that answers customer calls to AI that assists every employee,” said Kira Makagon, President & COO, RingCentral. “Together, we’re helping organizations transform how work gets done, making it faster, smarter, and more human.”
“RingCentral shows how advanced AI moves beyond insight and into action,” said Giancarlo ‘GC’ Lionetti, Chief Commercial Officer at OpenAI. “By working together, we are bringing intelligence directly into live voice conversations, helping enterprises move faster, serve customers better, and act with confidence.”
RingCentral will also leverage ChatGPT Enterprise internally to drive innovation in product development and customer understanding.
Real-world deployments demonstrate strong impact. Televero Health, a behavioral healthcare provider, reported a 97% patient satisfaction rate and significant revenue growth through AIR’s automation capabilities.
“Using RingCentral’s AI Receptionist, the results are undeniable. We saw our monthly appointments increase 14 percent in the first four months, an increase in monthly revenue of more than $200,000. That kind of growth and return on investment is exactly what we need,” said Brian Tucker, Chief Digital Officer, Televero Health.
Security and responsibility remain foundational. Built on RingCentral’s carrier-grade platform, the integration enforces robust data governance, privacy controls, and compliance suitable for regulated industries. Customer conversations are protected and excluded from public model training.
This collaboration positions RingCentral at the forefront of agentic voice AI, empowering organizations to respond faster, serve customers better, and extract greater value from every interaction in an increasingly AI-driven business landscape.
About RingCentral
RingCentral is a global leader in agentic voice AI–powered cloud business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral AI receptionist, virtual assistant, and conversation intelligence address every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.
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