ResultsCX, a leading provider of Customer Experience Management (CXM) services, has appointed Gautam Thakkar as Chief Executive Officer and member of the Board of Directors. Thakkar brings over 30 years of experience in scaling technology-enabled business services, with proven success in driving profitable growth through digital transformation, automation, and AI integration.
ResultsCX has positioned itself for continued expansion as AI and automation reshape customer experience management. The company has strengthened its global footprint and capabilities in recent years, serving major enterprises across industries such as Healthcare, Banking and Financial Services, Media, Telecom, Fast-growth Technology, and Retail.
Sanjay Jalona, Chairman of the ResultsCX Board, said: “Over the past several years, ResultsCX has achieved strong growth, expanded into EMEA, strengthened its position in core verticals, and built a deeper global delivery footprint across nearshore and offshore locations. We thank Rajesh Subramaniam for his leadership and the contributions he has made in advancing the company’s capabilities and global reach. As AI and automation reshape customer engagement, ResultsCX is well positioned for its next phase of growth. Gautam’s track record leading large-scale, technology-enabled services organizations brings the operational rigor, digital orientation, and execution focus needed to drive the company’s continued expansion and value creation.”
Gautam Thakkar’s career spans building and scaling technology-led service organizations. As a founding leader and former CEO of Infosys BPM, he advanced outsourcing models by integrating deep process expertise with analytics, automation, and technology-enabled delivery to drive enterprise transformation.
Most recently, as CEO of Unifi Aviation, Thakkar orchestrated a multi-year transformation that combined advanced technology, data-driven operations, and disciplined execution. This resulted in nearly four-fold revenue growth over five years, scaling to close to 45,000 employees and approaching $2 billion in revenue through organic expansion, operational enhancements, and strategic acquisitions.
“I’m excited to join ResultsCX at a pivotal moment for the customer experience industry,” said Gautam Thakkar. “As enterprises reimagine how customer engagement is designed and delivered, AI and digital capabilities are increasingly central to driving performance and efficiency. The opportunity is to embed AI thoughtfully into scalable operating models that deliver measurable outcomes. ResultsCX has built a strong global foundation across its people, platforms, and delivery network, and I look forward to partnering with the team to accelerate innovation and help clients leverage AI to drive sustained, meaningful business impact.”
Thakkar’s appointment aligns with the industry’s shift toward AI-powered customer engagement. By embedding intelligent automation and digital platforms, ResultsCX aims to enhance efficiency, deliver measurable results, and support clients in achieving sustained business impact.
The company’s established foundation—spanning 30+ years, a robust global delivery network, and service to leading global brands—provides a strong platform for this next chapter of innovation and expansion.
About ResultsCX
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to more than 130 global brands, including Fortune 100 and FTSE 250 companies. For over 30 years, the company has delivered superior customer and business outcomes across industries including Healthcare, Banking and Financial Services, Media, Telecom, Fast‑growth Technology, Retail, and others worldwide.
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