Reply has been announced as one of the select launch partners for Microsoft Agent 365. This partnership coincides with the general availability of Microsoft’s new platform, which is specifically engineered to offer enterprise-grade governance, observability, and lifecycle management for AI agents. As organizations increasingly integrate artificial intelligence into their primary operational workflows, Agent 365 provides the necessary framework to ensure AI-driven activities are transparent, secure, and consistently managed across various business functions.
Reply is confirmed as a launch partner for Microsoft’s new Agent 365 platform.
Agent 365 provides enterprise governance and lifecycle management for AI agents.
The platform enables organizations to move from AI experimentation to scalable ecosystems.
Reply will offer maturity assessments, compliance design, and performance monitoring.
The partnership leverages Reply’s experience in large-scale AI rollouts, such as Lumen.
Focus industries include financial services, manufacturing, retail, and telecommunications.
As a launch partner, Reply will assist clients in transitioning from isolated AI experiments to coordinated, enterprise-wide agent ecosystems. This support is delivered through a structured approach that combines technical enablement with governance design. The framework focuses on creating clear accountability and control, ensuring that AI agents remain aligned with organizational objectives while operating within secure boundaries.
The deployment process managed by Reply includes an assessment of an organization’s AI maturity and the design of specific security and compliance frameworks for agentic platforms. By defining observability models, Reply ensures that organizations can monitor performance and maintain oversight of distributed networks of intelligent agents.
Reply’s involvement as a launch partner is backed by its extensive history in Microsoft technologies and large-scale AI transformation programs. A notable example is the Copilot rollout at Lumen, where Reply achieved a 93% utilization rate across the organization. This program involved training over 5,700 employees and implementing dedicated enablement frameworks to ensure measurable business impact and control.
"The introduction of Microsoft Agent 365 marks an important step in the evolution of enterprise AI. As organisations move towards distributed networks of intelligent agents, governance, observability and lifecycle management become critical enablers of scale. Being confirmed as a Launch Partner reflects Reply's commitment to supporting clients in building structured, secure and measurable agent ecosystems, fully integrated within their enterprise architectures." Commented Filippo Rizzante, CTO of Reply.
The collaboration reinforces a commitment to implementing artificial intelligence responsibly and at scale. Beyond technical configuration, Reply provides adoption and change enablement programs to ensure that the transition to Agent 365 delivers sustainable business value. This includes the development of innovative experiences that showcase how intelligent solutions can be securely orchestrated and scaled within complex enterprise environments across the public and private sectors.
Reply
Reply [EXM, STAR: REY, ISIN: IT0005282865] specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply supports major industrial groups in the telecom and media; industry and services; banking and insurance and public sectors in defining and developing business models enabled by the new paradigms of AI, cloud computing, digital media and the internet of things. Reply's services include: consulting, system integration and digital services.
